(USA) Director, Design Research
About The Position
The (USA) Director, Design Research leads strategic initiatives to advance user experience and business value through comprehensive qualitative and quantitative research. This role requires collaboration across cross-functional teams and stakeholders to develop research strategies, synthesize insights, and drive innovation. The director ensures alignment with organizational goals by managing research processes, facilitating effective communication, and fostering a culture of continuous improvement. By leveraging data-driven analysis and stakeholder engagement, this position supports the creation of impactful design solutions that meet evolving customer and market needs while upholding the highest standards of integrity and professionalism. The Global Associate Listening & Insights team leads Walmart’s worldwide listening strategy, platform, and program delivery. This team designs and executes listening programs that provide valuable insights to enhance the workplace experience for over 2.1 million associates globally. By leveraging qualitative and quantitative research and effective stakeholder engagement, the team supports informed decision-making and drives continuous improvement. Collaborating across functions and markets, the team fosters strategic partnerships to deliver impactful business solutions aligned with Walmart’s goals.
Requirements
- Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 6 years’ experience in market research, business analysis, UX design research, or related area.
- Option 2: 8 years' experience in market research, business analysis, UX design research, or related area.
- 3 years' supervisory experience.
- As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate.
Nice To Haves
- Driving product development in a design research area, Market Research, Business Analysis, UX Design Research, or related area
- Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area
- Related industry experience (for example, retail, supply chain, eCommerce, healthcare)
- Research or design certification (for example, IDEOU - Foundations in Design Thinking Certificate)
- We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Lead the design research strategy by defining key problems and driving qualitative and quantitative research initiatives to inform business decisions.
- Collaborate with cross-functional teams and stakeholders to align research objectives with organizational goals and market needs.
- Analyze and synthesize research findings, ensuring accuracy, relevance, and compliance with legal and ethical standards.
- Facilitate stakeholder engagement and consensus-building through clear, data-driven communication and tailored influence techniques.
- Oversee usability testing and user discovery activities to enhance user experience and product design.
- Promote continuous improvement by developing reports and recommending enhancements to research processes and methodologies.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Director
