Director, Deal Desk (Strategy & Operations)

Gong.io • Chicago, NY

3d

About The Position

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. Gong is hiring a Director, Deal Desk (Strategy & Operations) to lead a sales-aligned Deal Desk function as part of our enterprise Quote-to-Cash (QTC) motion. This role is highly cross-functional and hands-on, focused on supporting Sales by enabling complex, global enterprise deals while maintaining pricing consistency, billing readiness, and revenue compliance. This role reports to the Senior Director of Fin RevOps and partners closely with Sales, Legal, Billing, Revenue Recognition, and Systems teams to help deals move faster and more predictably.

Requirements

• 8+ years of experience in Deal Desk, Revenue Operations, Commercial Operations, Finance, or Sales Operations within the SaaS space
• 4+ years of experience leading and scaling high-performing teams
• Proven experience supporting enterprise and global sales motions
• Strong command of pricing, discounting, commercial governance, contract risk management, billing, and revenue recognition considerations
• Deep familiarity with CPQ (experience with Dealhub preferably), CLM, and CRM (SFDC)
• Strong communication skills with a collaborative, service-oriented mindset
• Proven ability to influence and collaborate senior executives across Sales, Finance, Legal, Billing, Revenue Recognition, and Systems Ops

Responsibilities

• Sales Support & Deal Enablement Serve as a strategic support partner to Sales leadership on complex, multi-year, global, and non-standard deal structures
• Enable sellers to navigate through pricing, packaging, approvals, and deal options to accelerate time to close
• Deliver clear guidelines on deal structure and escalation points in order to prioritize speed of close while supporting positive customer outcomes
• Support Sales in balancing deal velocity with deal economics and revenue considerations
• Quote-to-Cash Enablement Support the end-to-end deal lifecycle from quote configuration through approval, contracting, billing readiness, and revenue recognition, and ARR alignment
• Partner closely with Billing and Revenue Recognition to ensure deals are structured for accurate invoicing, reporting, and support overall clean downstream processes
• Own Deal Desk requirements for CPQ, and deal approval workflows, ensuring tools support seller efficiency and scalable execution
• Proactively identify and help resolve downstream risks such as billing complexity, revenue timing issues, or operational friction
• Cross-Functional Partnership Partner cross-functionally between Sales, Finance, Legal, Billing, Revenue Recognition, and Systems Ops
• Operationalize pricing, contracting, and revenue policies into clear field-ready deal guidance and playbooks
• Partner withSales Enablement to provide ongoing education on deal structure, pricing, and approval best practices
• Team Leadership Build, lead, and mentor a high-performing Deal Desk team
• Operate as a player-coach by actively partnering on complex enterprise deals
• Foster a service-oriented, solutions-focused culture that prioritizes Sales partnership and execution

Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed