Director - Datacenter Network & Security Operations

RBC • Toronto, ON

3d • Onsite

About The Position

Lead RBC's mission-critical datacenter network and security operations, directly supporting 100,000+ users across essential financial services platforms globally. In this strategic leadership role, you'll drive operational excellence and modernization by overseeing 24/7 infrastructure management, leading major incident response during high-stakes events, and championing Site Reliability Engineering transformation and automation initiatives. You'll build and mentor high-performing technical teams while balancing immediate operational stability with long-term technology innovation to reduce manual work and accelerate response times.

Requirements

• 10+ years of enterprise network and security operations experience, with 5+ years leading technical teams
• Proven track record driving technology modernization and automation initiatives, including experience with infrastructure automation, orchestration platforms, or emerging operational technologies such as AI-assisted operations and predictive analytics
• Deep technical expertise in enterprise routing and switching (BGP, OSPF, VRRP), firewalls (Palo Alto, Checkpoint, Fortinet), load balancers (F5), or remote access and VPN technologies
• Strong Site Reliability Engineering foundation and mindset—understanding runbooks, automation, observability, and metrics-driven operations as core operational principles
• Proven experience managing 15+ person technical operations teams with accountability for service level agreements, metrics, and business deliverables
• Strong incident management background: leading major incidents, conducting root cause analysis, and communicating effectively during high-pressure situations with ability to balance immediate operational needs and long-term transformation goals

Nice To Haves

• CCNP, CISSP, or other relevant network and security certifications
• Hands-on experience with orchestration platforms, AI agents, or intelligent alerting systems
• Background leading cross-functional digital transformation or infrastructure modernization programs

Responsibilities

• Lead day-to-day operations of datacenter network and security infrastructure across enterprise and colocation sites globally, ensuring high availability and adherence to service level agreements
• Champion technology modernization and automation initiatives by driving adoption of Site Reliability Engineering practices, infrastructure automation platforms, orchestration tools, and AI-assisted operations to transform from reactive to proactive operations
• Develop and execute multi-year operational strategies aligned with modernization priorities, automation adoption, and emerging technologies including AI-assisted operations and predictive analytics
• Direct critical incident management, including root cause analysis, stakeholder escalation, and communication for infrastructure events affecting trading, payments, and core banking services
• Manage three senior managers across SD-WAN networking, security operations, and application delivery/VPN, providing coaching, performance development, and succession planning to build team capability
• Establish operational standards, change governance, and risk mitigation procedures; drive continuous improvement through chronic issue resolution and automation of alerting and monitoring
• Partner cross-functionally with engineering, cloud operations, business technology, and security teams to ensure smooth integration of new platforms, migrations, and technology updates

Benefits

• Competitive compensation and comprehensive Total Rewards Program including bonuses and flexible benefits
• Executive leaders committed to your professional development and career advancement opportunities
• Opportunity to shape infrastructure strategy and drive meaningful technological innovation across a mission-critical function serving millions of customers
• Work with a dynamic, high-performing team in a collaborative environment focused on continuous improvement and emerging technologies
• Ability to make a lasting impact on critical financial services platforms supporting hundreds of thousands of users globally

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed