Director - Data Concern Reporting & Management

American Express•Charlotte, NC

1d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The Enterprise Data and AI organization unites the data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences. The EDAI organization also incorporates technology Research & Development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact. Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security. The Director of Data Concern Reporting & Management will lead a team responsible for executing and enhancing the firm’s enterprise-wide data issue and data concern management framework. Reporting to the Vice President, this role will focus on the effective identification, documentation, remediation, and reporting of data-related issues and concerns across the organization. The Director will ensure alignment with policies and enterprise risk standards while fostering cross-functional collaboration and driving operational excellence.

Requirements

Minimum of 10+ years of experience in data governance, data management, incident management, risk management, data reporting analysis or a related function, preferably within the financial services industry.
Demonstrated expertise in operationalizing incident management programs or similar risk functions.
Working knowledge of data governance and compliance frameworks, including their application to large, complex organizations.
Experience with tools such as ServiceNow, Tableau, Power BI, Alteryx, or equivalent required.
Strong analytical skills and attention to detail, with a demonstrated ability to manage multiple concurrent priorities.
Proven experience leading high-performing teams and driving results through collaboration and accountability.
Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at multiple levels.
Excellent communication skills with a demonstrated ability to articulate complex concepts in a manner consumable by a broad stakeholder base, including a senior executive audience.
The ability to bring structure to ambiguity and thrive in an unstructured, fast paced dynamic environment.

Responsibilities

Lead a team responsible for the day-to-day operations of the data concern management program, ensuring adherence to established standards, procedures, and SLAs.
Oversee the identification, documentation, and root cause analysis of data concerns across the data lifecycle.
Manage and maintain a detailed taxonomy of data concerns, ensuring appropriate mapping to risk categories and data lifecycle stages.
Monitor the status and resolution of data incidents, ensuring effective remediation actions and timely closure in coordination with accountable stakeholders.
Partner with business unit data offices, risk, compliance, and audit teams to support transparent issue tracking and resolution.
Contribute to the definition and refinement of key performance indicators (KPIs), key risk indicators (KRIs), and reporting metrics across data management activities.
Support the automation and enhancement of incident reporting through use of BI tools such as Tableau, Power BI, or similar platforms.
Review and challenge the quality and completeness of corrective action plans for high-risk data incidents.
Produce reports, dashboards, and insights for senior Risk Committees, on data concern trends and root causes using data visualization and analytics tools.
Collaborate with business partners to identify and document root cause / impact of KRIs/KPIs.
Coach and develop team members, foster a high-performance culture and ensure professional growth within the team.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities