Senior Manager - Data Concern Reporting & Management

American Express•Phoenix, AZ

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you will experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to gain experience new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The Enterprise Data and AI organization unites the data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences. The EDAI organization also incorporates technology Research & Development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact. Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security. The Senior Manager of Data Concern Reporting & Management plays a critical role in supporting the execution of the enterprise data incident concern management framework. Reporting to the Director, this role is responsible for leading a team focused on the identification, documentation, analysis, and resolution of data concerns across the organization. The Senior Manager will work closely with data owners, risk and compliance partners, and other stakeholders to ensure timely and effective management of data risks, while maintaining high standards for quality and governance.

Requirements

Minimum of 8 years of experience in data governance, data management, incident management, risk management, data reporting analysis or a related function, preferably within the financial services industry.
Strong understanding of incident or issue management processes, including root cause analysis, remediation tracking, and closure validation.
Familiarity with data governance frameworks and risk taxonomies.
Experience with tools such as ServiceNow, Tableau, Power BI, Alteryx, or equivalent required.
Basic understanding of Agile methodology and delivery concepts.
Demonstrated ability to manage multiple priorities and deliver results in a deadline-driven environment.
Excellent written and verbal communication skills with the ability to present information clearly to technical and non-technical stakeholders.
Experience leading or mentoring team members and working in a cross-functional, collaborative environment.
Excellent communication skills with a demonstrated ability to articulate complex concepts in a manner consumable by a broad stakeholder base, including a senior executive audience.
The ability to bring structure to ambiguity and thrive in an unstructured, fast paced dynamic environment.

Responsibilities

Facilitate the intake, triage, and documentation of data concerns, ensuring accurate classification and tracking in the enterprise system of record.
Oversee root cause analysis to determine underlying causes of data-related incidents concerns and identify accountable parties.
Monitor open data concerns to ensure appropriate corrective actions are implemented, progress is tracked, and concerns are escalated as needed.
Support the development and ongoing refinement of the data concern taxonomy, including proper alignment to data lifecycle phases and risk categories.
Produce reports, dashboards, and insights for senior Risk Committees, on data concern trends and root causes using data visualization and analytics tools.
Produce reports, dashboards, and insights spanning various data management activities.
Partner with business and technical stakeholders across lines of business to communicate expectations and promote adherence to the data concern management process.
Provide support for training, communications and change management related to data concerns.
Collaborate with risk, compliance, and audit partners to support reviews, exams, and other oversight activities.
Contribute to continuous improvement efforts, including process enhancements, automation, and standardization of reporting and documentation practices.
Collaborate with Technology partners to integrate data from identified sources into reporting systems, define tool requirements, and perform User Acceptance Testing for deployed changes.
Conduct report validation to ensure accuracy and completeness of metrics and supporting details.
Work with business partners to identify and document root cause / impact of KRIs/KPIs.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities