Director, Data and Analytics – Operations

iA Financial Group•Quebec, QC

11d•Hybrid

About The Position

As a Director, Data and Analytics – Operations, you will play a key role as a key reference for insurance operations partners regarding best practices in data utilization, enabling activity monitoring, informed diagnostics, and improved operational efficiency. This position offers an opportunity to showcase skills and realize potential within a caring and trustworthy company that prioritizes people and their development, fostering collaboration and innovation.

Requirements

Known for technical expertise in statistical programming (SAS or equivalent), solid analytical and synthesis skills, as well as rigor, attention to detail, and a strong sense of accountability.
Stands out for ability to exercise sound judgment, demonstrate creativity and initiative, and show a strong commitment to continuous process improvement, supported by excellent organization and an effective work structure.
Demonstrates strong communication skills, both verbal and written, with the ability to convey ideas clearly and simply, as well as strong adaptability in fast-paced and evolving environments.
Recognized for leadership and people management capabilities, including managerial courage, talent mobilization, autonomy, and the ability to operate in complex environments.
Has a minimum of 8 years of experience in data analytics, preferably within the property and casualty insurance sector.
Holds a bachelor’s degree in actuarial science, mathematics, statistics, computer science, or an equivalent field.

Nice To Haves

Fellowship of the Casualty Actuarial Society is considered an asset.

Responsibilities

Influence insurance operations management teams (claims, pricing, business practices and solutions development) to ensure data-driven decision-making.
Lead a team of business intelligence and actuarial experts in the design, delivery, and communication of complex analyses and performance measurement tools, while ensuring their development, engagement, and performance.
Conduct performance assessments of insurance operations processes and provide recommendations to improve operational efficiency.
In collaboration with operational management teams, analyze complex situations requiring a deep understanding of the business context, and identify process gaps, issues, and improvement opportunities.
Recommend performance targets and standards based on fact-based analyses aligned with business strategies.
Develop actionable recommendations arising from various analyses.
Identify and develop succession for analytical roles to meet the organization’s future needs.
Communicate senior management’s vision to mobilize the team toward shared objectives and ambitions.
Contribute to the development of the sector’s continuous improvement plan and challenge existing processes to drive optimization.
Ensure that produced indicators are relevant and of appropriate quality.