Director - Data & AI, Retail
About The Position
Genpact is seeking a Director - Data & AI Retail to join their AI Gigafactory. This role involves working with a specialized group of sellers to grow the Data & AI business across new and existing clients. Responsibilities include client relationship management, identifying opportunities, supporting sales enablement, conceptualizing data & AI solutions, and developing execution plans. The role functions as an Assistant Vice President for the Data & AI practice, liaising with global solutions and delivery teams, and is responsible for solution design, client presentations, and solution delivery. This is a high-impact role requiring deep experience in the Retail Industry combined with Data & AI expertise, acting as a trusted advisor to C-suite and key decision-makers within the retail portfolio. The ideal candidate will have deep experience in the Retail industry, understand its pain points, and know how to solve them using Data, AI, and technology.
Requirements
- Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science
- Certified Supply Chain Professional (CSCP) - Indian Institute of Management, TrichyIndian Institute of Management, Trichy
- Agile Methodology
- Anaplan
- Applications Support
- Ariba
- Asset Management
- Business Development
- Business Intelligence (BI)
- Change Management
- Client Advisory
- Client Relations
- Collaboration Tools
- Coupa
- Customer Onboarding
- Customer Relationship Management (CRM)
- Database Management
- Design Thinking
- Digital Business Strategy
- Enterprise Resource Planning (ERP)
- Executive Presence
- Human Resources (HR)
- Inclusion
- Modernizing Operations
- Oracle Eloqua
- People Leadership
Responsibilities
- Be the primary point of contact for all Data & AI deals for the assigned Accounts.
- Work with the broader sales Advisory & Account teams for developing strategy to grow Data & AI footprint across offerings collaborate with solutions and delivery to come up with plan that meet the business needs of clients.
- Responsible for Data & AI Client Relationship management for Flagship Retail accounts grow the book of business partner with sales and account management team to take up data & AI offerings for clients.
- Work in partnership with sales teams to develop and design Data & AI based solutions to solve business problems across the Retail value chain.
- Proactively create identify and develop opportunities for Gen AI/AI solutions.
- Provide domain and digital solution expertise and support to internal teams including participation in RFI RFP proactive bids customer-facing envisioning sessions/demonstrations assessments and workshops.
- Collaborate with other cross functionals Genpacts team to assess and scope new opportunities (Analytics Tech Experience Digital delivery etc.).
- Own revenue and bookings targets for dedicated Data AI industry segment and maintain up to date revenue forecasts.
- Own delivery estimations solutioning and pricing for proposed client solutions and working closely with Genpact and client is legal in the creation and review of customer commercial agreements License SOW Change requests etc.
- Partner with assigned sales team to create the ideal winning proposal and execute on all presentations submissions team creation and related internal approval processes.
- Identify opportunities around new technologies and scalable data opportunities to set-up large Data & AI engagements.
- Manage client engagements in Data & AI recruiting talent in local market proposal writing.
- Stay abreast of the latest trends and technologies in the Data & AI space including machine learning artificial intelligence Agentic AI.
- Partner with Service Lines such as Procurement Supply chain Finance and Digital teams to ensure meaningful business opportunity is identified developed and delivered as per client business requirements.
Benefits
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
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What This Job Offers
Job Type
Full-time
Career Level
Director
