Director, Data & AI Product Discovery & Design

Cencora•Conshohocken, PA

23h

About The Position

The Director of Data & AI Product Discovery & Design leads the discovery, research, and rapid experimentation function across Data & AI products and reports to the SVP Data & AI Product. This role oversees Discovery Designers and ensures the organization deeply understands user needs, validates product assumptions early, and ensures usability of Data & AI products to meet targeted business outcomes. A core responsibility is to drive product usability and champion the adoption of the Product Operating Model across all discovery and design activities. This role partners closely with both Data & AI Product Management and the Data & AI Tech Lead to ensure feasibility and alignment with technical capabilities.

Requirements

10+ years in product design, UX research, service design, or similar roles.
Bachelor’s degree or equivalent combination of relevant education and experience required.
Experience leading design or discovery teams.
Experience with tools such as ADO, Jira, React, Confluence, and other agile project management and collaboration tools is highly desirable.
Strong qualitative research and prototyping skills.
Expertise in journey mapping, problem framing, and experience modeling.
Strong cross‑functional collaboration and communication abilities.
Demonstrated ability to lead across enterprise functions.
Knowledge of the Product Operating Model, bias for action, and a passion to build products customers love that work for the business.

Responsibilities

Leads user discovery activities—including interviews, contextual studies, surveys, validation experiments, and other methods—to deeply understand user needs and pain points.
Drives rapid prototyping standards and learning cycles, in partnership with the Data & AI Tech Lead, to accelerate product iteration and validation.
Partners with Product Managers and Tech Leads to frame problems, personas, journeys, opportunity spaces, and assess feasibility.
Ensures usability of Data & AI products to meet targeted business outcomes.
Facilitates design thinking sessions and co‑creation workshops.
Ensures insights directly inform product strategy and roadmaps.
Coaches and develops discovery designers.
Aligns research and design work with technical feasibility and compliance, including early data readiness assessments, privacy requirements, and a strong understanding of technical capabilities required to deliver desired functionality.
Drives adoption of modern discovery frameworks and dual‑track discovery/delivery.
Specifies early telemetry/observability requirements.
Designs and optimizes product workflows, ensuring seamless integration of discovery, prototyping, and delivery activities.
Partners with commercialization to craft value narratives, proof points, and readiness plans for AI capabilities.
Owns discovery tooling and vendor strategy (prompt testing, labeling, synthetic data) and manages TCO.
Performs related duties as assigned.