Director, DashPass Member Value & Growth - Strategy & Operations
About The Position
At DoorDash, we're redefining the future of on-demand delivery. At the center of this is DashPass our global membership program that connects 30+ million customers on DoorDash with their favorite restaurants and brands.Our vision for DashPass is to create the world’s leading membership program in local commerce, delivering unprecedented value and a world class customer experience. You will conceive the strategy and lead a team responsible for bringing it to life for one of our highest priority marketplace businesses, DashPass. You will partner with a large cross-functional team that drives customer acquisition, increases member value, grows profitability and more. You will be responsible for creating best-in-class experiences for our customers. You will be expected to apply your deep expertise and keep your finger on the pulse of industry best practices, benchmarks, and the latest approaches to bring true innovation.
Requirements
- Track record of impact – you’ve been in the trenches and have a proven track record of driving significant, company-wide impact.
- Bias to action and agility – you move quickly and thrive in a fast-paced environment. No job is beneath you and you lead from the front.
- “Breakthrough walls” mentality – you are constantly pushing the envelope of what is possible and can figure out a way to make almost anything happen. You’re a playmaker.
- Clarity of thought – you can articulate a clear vision to cross-functional partners.
- Skilled executive management and communication, especially at managing up and across DoorDash and going toe to toe with our most senior leaders.
- Strong leadership and maturity to build (attract, hire, retain) and scale a world-class organization.
- Proven ability to create clarity and focus in complex and ambiguous problem spaces; prioritization and pragmatism.
- Demonstrated experience in building the team necessary to fulfill the strategy. Proactively involved in recruiting, mentoring, and developing team members.
- Customer experience orientation.
- 10+ years of relevant management experience, ideally within a Marketplace or Subscription-focused business and/or founder experience
Responsibilities
- Innovate and build strategy that accelerates the growth of the DashPass business and invents the future of local commerce.
- Manage and develop a team of all-stars, and work cross-functionally with teams across DoorDash to build, launch, and scale new opportunities.
- Incubate new offerings, working on something that hasn't been done before, by building products and launching plans from the ground up.
- Use data-driven decision-making to run tests on everything from new support experience to retention-driving programs.
- Assess the operational and financial impacts of your decisions and iterate given insights.
- Communicate strategy, benefits, and results to all audiences, including the DoorDash management team.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave
- Medical benefits
- Dental benefits
- Vision benefits
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
