Director, CVT (Commercial Vehicle Team)

FCCI Insurance Group•Sarasota, FL

1d•Hybrid

About The Position

At FCCI, our people make the difference. Our teammates are committed to upholding FCCI’s long-standing traditions of building relationships, serving others and giving back to the community. Come join us and make a difference! We are currently seeking a Director, CVT (Commercial Vehicle Team) who will oversee and provide direction and guidance to adjusters and leaders to ensure timely and effective handling of assigned claims. This leader will oversee daily functions of the team to ensure claims are handled expeditiously, efficiently, and in accordance with State laws and company policies and procedures.

Requirements

Oversee and provide direction and guidance to adjusters and leaders to ensure timely and effective handling of assigned claims.
Oversee daily functions of the team to ensure claims are handled expeditiously, efficiently, and in accordance with State laws and company policies and procedures.

Responsibilities

Monitoring workloads, quality, and deadlines of team to ensure established timelines have been met. Identifies potential volume or workflow issues and/or areas where efficiency can be improved and implements changes.
Ensuring appropriate and timely investigation; accurate payment of claims; ensures each claim has an appropriate reserve, reserve rational and resolution strategy which allows the claim to be brought to closure at earliest appropriate date.
Communicating regularly with claim leadership on claim / account issues, changes in procedures and results
Conducting claim quality file reviews as required, analyzes results and communicates with individual staff members on findings and where necessary creates improvement plans.
Investigating and resolving claimant, policyholder and agent inquiries and complaints; informs Claims leadership, of any complaints filed by the Department of Insurance and sees that the complaints are satisfactorily resolved.