Copy of Director, Customer Success - Healthcare

Gebbs Healthcare Solutions Inc

5d • Remote

About The Position

GeBBS Healthcare Solutions is seeking an experienced Director of Customer Success to lead strategic partnerships with healthcare organizations and serve as the executive bridge between client objectives and operational excellence. This high-impact leadership role is responsible for strengthening client relationships, driving retention, identifying growth opportunities, and translating complex revenue cycle performance data into meaningful business insights. The ideal candidate is a strategic relationship leader who understands healthcare revenue cycle management (RCM) and excels at partnering with executives, operational teams, and clients to achieve measurable results. If you are passionate about healthcare, client success, and building long-term partnerships, this is an opportunity to make a significant impact with a growing healthcare solutions organization.

Requirements

• Bachelor’s degree in Healthcare Administration, Business, or a related field.
• 8+ years of experience in healthcare Revenue Cycle Management (RCM) or healthcare services with demonstrated client-facing leadership.
• Strong understanding of the U.S. healthcare revenue cycle continuum, including billing, coding, claims management, and accounts receivable operations.
• Proven experience managing complex healthcare client relationships.
• Demonstrated success supporting account growth, renewals, or service expansion initiatives.
• Experience partnering with Operations, Sales, and Executive Leadership teams.
• Exceptional executive communication, presentation, negotiation, and relationship management skills.

Nice To Haves

• Experience within an RCM outsourcing, healthcare BPO, or consulting environment.
• Experience leading client relationship or account management teams.
• Experience working with offshore delivery teams.
• EMR platform knowledge.
• CRCR certification

Responsibilities

• Serve as the senior relationship leader for assigned healthcare client accounts.
• Develop and maintain strong executive-level relationships with healthcare stakeholders.
• Lead strategic client meetings, including quarterly business reviews, performance discussions, and business planning sessions.
• Partner with Operations leadership to ensure service delivery meets client expectations, contractual commitments, and performance goals.
• Monitor KPIs, SLAs, and operational performance metrics to identify opportunities and mitigate risks.
• Act as a trusted advisor and escalation point for client concerns, coordinating solutions across internal teams.
• Identify opportunities to expand services and support account growth, renewals, and long-term retention strategies.
• Collaborate with Sales, Business Development, Finance, Product, Operations, and Executive Leadership teams to align client needs with business objectives.
• Translate operational data into strategic insights that help clients make informed decisions.

Benefits

• Competitive compensation
• Full suite of benefits, including medical, dental, vision, life insurance, disability coverage, and retirement savings options
• Paid time off and company holidays
• Career growth and professional development opportunities
• Collaborative, supportive leadership team
• Remote work flexibility
• Opportunity to work with leading healthcare organizations and industry experts

What This Job Offers

• Job Type: Full-time
• Career Level: Director