CRMD039-2026 DIRECTOR: CUSTOMER RELATIONS MANAGEMENT MONITORING, EVALUATION AND ENHANCEMENT

City of Tshwane • Tallahassee, FL

1d

About The Position

To oversee and manage customer relations monitoring, evaluation and enhancement services

Requirements

• An appropriate three-year career-related tertiary qualification (national diploma or degree) in Public Administration, Management or any other study field related to the position
• At least nine years’ working experience in a customer relations management environment with four years of managerial experience
• Compliance with the unit standards of the Local Government: Municipal Finance Management Act, 2003 (Act 56 of 2003) as prescribed by Regulation 493 of 15 June 2007, as published in Government Gazette 29967 of 15 June 2007, will be an added advantage
• A valid Code B driving licence
• Computer literacy with knowledge in SAPCRM, SAP BW/BI/SAPBO
• Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost

Nice To Haves

• Compliance with the unit standards of the Local Government: Municipal Finance Management Act, 2003 (Act 56 of 2003) as prescribed by Regulation 493 of 15 June 2007, as published in Government Gazette 29967 of 15 June 2007, will be an added advantage

Responsibilities

• Execute generic management functions of the section, including human resources (performance management of all deputy directors), culture and change management, strengthening and promoting good governance and exercising strategic leadership
• Execute generic financial functions, including managing the sectional budget and expenditure in line with the Local Government: Municipal Finance Management Act, 2003
• Identify and define immediate, short- and long-term objectives of the section in line with departmental and City-approved strategies, the Service Delivery and Budget Implementation Plan and the Integrated Development Plan
• Oversee and manage the outputs of customer care business intelligence, customer interaction and touch, continuous improvement and operational efficiency

What This Job Offers

• Job Type: Full-time
• Career Level: Director