Director, Security Monitoring Response - Crisis Management

Mastercard • O’Fallon, MO

5d

About The Position

Mastercard’s Corporate Security team protects the trust that underpins every transaction in our global network. Within this mission, the Global Fusion & Intelligence program leads the global network of Fusion Centers, enterprise crisis response, threat intelligence operations, and our forward-looking Threatcasting mission.

The Director, Security Monitoring and Response will lead Mastercard’s global Crisis Management team, serving as a senior operational leader responsible for orchestrating the enterprise response to global crises and major incidents. This role is accountable for safeguarding our people, protecting critical assets, and ensuring the continuity of essential operations. The ideal candidate demonstrates exceptional composure and sound judgment, with the ability to lead decisively amid ambiguity and high-pressure situations. Success in this role requires resilience, strong emotional intelligence, and the capacity to perform effectively in fast‑moving, complex environments.

While Mastercard operates a follow-the-sun model for global coverage, there will be scenarios that require support and leadership outside standard business hours, including nights, weekends, or holidays. The Principal Crisis Manager must be prepared to respond rapidly, think strategically, and maintain calm and clarity when the stakes are highest.

Requirements

• Extensive experience in crisis management, intelligence, emergency management, or related operational leadership within a global or highly regulated organization.
• Proven success leading enterprise or multi-region incident response and business continuity programs.
• Deep understanding of global regulatory and operational resilience frameworks within financial services.
• Exceptional written and verbal communication skills with the ability to brief and influence executive leadership under pressure.
• Demonstrated ability to foster cross-functional collaboration and decision-making across diverse teams, time zones, and cultures.

Nice To Haves

• Experience engaging with public-private partnerships, intelligence networks, or law enforcement agencies is strongly preferred.
• Advanced degree or professional certifications (such as CBCP, CEM, PMP, or equivalent) are desirable

Responsibilities

• Lead and inspire the Crisis Management team through authentic, values‑based leadership—modeling composure, decency, and accountability; fostering trust and psychological safety; and motivating teams to perform at their best during high‑stress, high‑impact situations.
• Lead enterprise crisis response, serving as incident commander or senior advisor during critical events that impact Mastercard’s global operations, technology, reputation, or personnel.
• Coordinate across regional teams to align situational awareness and response actions across global operations.
• Oversee strategic preparedness and governance to maintain enterprise crisis management frameworks, playbooks, and regulatory compliance.
• Provide timely and accurate briefings to senior executives, translating complex information into clear, actionable insights that drive enterprise decisions.
• Design and lead crisis simulations and tabletop exercises with Mastercard leadership, regulators, and external partners to strengthen organizational resilience.
• Capture and implement lessons learned from real incidents and exercises to enhance readiness and response maturity.
• Build and sustain strong partnerships with law enforcement, government agencies, and industry partners such as FS-ISAC, INTERPOL, and Europol to ensure unified crisis coordination and shared situational awareness.
• Develop and report key performance metrics that measure enterprise readiness and demonstrate continuous improvement in resilience capabilities.
• Mentor and guide regional crisis managers and analysts, promoting collaboration, accountability, and a culture of excellence across the global crisis management community.

Benefits

• Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
• Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed