Director, Customer Programs

New Flyer•St. Cloud, MN

1d•Hybrid

About The Position

This position is accountable for the overall successful execution of bus programs with our customers. Accountable for ensuring all Contracts are managed efficiently and effectively through the Managers of Customer Programs and the Customer Program Management Team, including all contract deliverables.

Requirements

Bachelors degree, preferably in Business Administration or Communications
PMP Structured Training / Certification
4+ years of hands-on Project Management experience
4+ years of hands-on Contract Management experience
Full product knowledge
Proven Leadership ability
Proficiency with MS Project
Proficiency with MS office specifically Excel, Word and Outlook
Professional maturity and sound judgement with strong decision-making ability
Planning, organization and time management
Problem solving and prioritization
Clear communication

Nice To Haves

Clear understanding of engineering and manufacturing processes would be considered an asset

Responsibilities

Develop department annual operating plan and expense budget
Develop MBO’s that support the AOP that form the MBO’s for the entire Customer Programs Team
Monitor MBO objectives and drive results throughout the year
Ensure robust and effective processes are in place and are reviewed and updated as necessary
Ensure responsibility and accountability for the Managers of Customer Programs and their teams are in place and clear
Ensure that all tools used by the Team to manage Programs are in place and are effective
Maintain reporting for all daily, weekly, monthly and quarterly requirements; monitor issues and become involved when necessary
Develop solid relationships with customers, ensuring alignment with Customer and customer strategies
Strong working relationship with internal customers and support functions
Lead the Customer Programs Team in training and development, staff planning, succession planning; planning and identifying resources required to achieve goals on time and on budget
Responsible for the completion of Manager and staff employee performance reviews (EPR’s), and ensuring the department reviews are completed on time
Responsible to ensure all key controls (ICFR Internal Controls) identified under this area of responsibility are designed and operating as outlined in the internal controls over Financial Reporting
Ensure policies and processes are established and adhered to, to ensure goals and objectives for all regulatory and legal requirements are met, including organizational Quality, Environmental, Health & Safety Programs
Other duties as assigned