Director, Customer Partnerships

NRC Health • Lincoln, NE

36d • $120,000 - $162,000

About The Position

At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything.
Our associates. .
Have Purpose – we do work that matters for our partners, the community, and the healthcare industry.
Innovate with us to move healthcare forward.
Give back to the community with paid volunteer time off.
Think Boldly – we have big ideas and are empowered to “think like an owner.”
Fit your role and do what you love.
Grow and develop along a career path designed by you.
Feel Connected – our favorite thing about our workday is each other.
Support one another – no one says, “That’s not my job.”
Celebrate with each other at beer:30, virtual events, and company gatherings.
Be Understood – we are each unique and want to live our best lives at work and home.
Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave.
Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan.
As a Director of Customer Partnerships, you will develop, communicate, and maintain strategic plans for each customer on the team to identify opportunities and challenges, while helping craft and execute comprehensive strategies to retain and grow each partnership. You will ensure the Customer Success Managers (CSM) establish the required relationships and follow our best practices in terms of executive outreach, in-person engagements, EBRs, etc.
You will collaborate with fellow Directors of Customer Partnerships to ensure alignment, consistency, and continuity across teams, driving the success of strategic initiatives and fostering long-term partnerships.

Requirements

• Bachelor’s Degree required, healthcare industry experience required
• 5+ years’ experience in account management, strategic partnerships, or business development
• The ability to travel up to 40% of the time
• Effective presentation and facilitation skills, ability to engage and influence C-level stakeholders
• Ability to coach CSMs by translating complex ideas, technical concepts, or data insights into clear, actionable strategies
• Microsoft Suite (including Word, Excel, and Outlook) required; experience with a CRM system preferred
• High learning agility and ability to think critically
• Strong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-through
• A valid driver’s license is required

Responsibilities

• Develop, communicate, and maintain strategic plans for each customer on the team to identify opportunities and challenges
• Craft and execute comprehensive strategies to retain and grow each partnership
• Ensure the Customer Success Managers (CSM) establish the required relationships and follow our best practices in terms of executive outreach, in-person engagements, EBRs, etc.
• Collaborate with fellow Directors of Customer Partnerships to ensure alignment, consistency, and continuity across teams, driving the success of strategic initiatives and fostering long-term partnerships.

Benefits

• My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave.
• Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Director