Director, Customer Partner - Consumer & Travel

Kyndryl•Houston, TN

4d•$161,520 - $348,840•Hybrid

About The Position

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. Your role Are you ready to redefine what’s possible for Kyndryl’s most significant customers? In this high-impact leadership role, you are the strategic architect of the relationship. You don’t just manage accounts; you revolutionize them. By building deep, trusted connections with C-suite executives, you bring the full power of Kyndryl’s global expertise to the table to solve complex business challenges. Join us at a unique time in our history where you can shape how our consulting practice operates today and evolves for the future.

Requirements

Experience running account P&L
Travel & Transportation Expertise
Deep knowledge of business and technology trends and industry best practices
Experience managing sales process end-to-end
Proven experience with revenue growth, cost, profitability, trends, and risks
Open minded and empathetic approach in relationships with customers

Nice To Haves

Bachelor's degree or Master’s degree
Sales experience in technical solutions

Responsibilities

Be a strategic mastermind: Develop and execute cutting-edge account strategies to grow and retain Kyndryl's most valuable accounts.
Proactively expand scope: Generate new opportunities and expand existing work into larger scopes and new capabilities.
Maximize renewals: Focus on selling new offerings while minimizing erosion to ensure our largest accounts flourish.
Own the P&L: Take full charge of the account P&L, ensuring customer satisfaction, integrity and account compliance.
Cultivate executive alliances: Create, maintain, and develop deep connections with top-level decision-makers.
Orchestrate the team: Collaborate with sales team members to ensure a seamless management process from prospecting to closing.
Partner for scale: Build a strong go-to-market pipeline with partners to join forces and conquer new deals.
Lead with industry expertise: Use your knowledge of external best practices to provide innovative solutions that position Kyndryl as a leader.
Deliver tailor-made solutions: Identify and qualify new opportunities to deliver bespoke services that cater to the unique needs of each customer.
Maintain a stellar reputation: Go above and beyond to ensure account excellence and maintain total integrity in everything you do.
Shape the future: Use your creativity and expertise to transform the future of account management.