Director, Customer Operations

Coca-Cola•Atlanta, GA

19h

About The Position

The Director, Customer Operations serves as the senior operational leader and strategic thought partner for an assigned customer portfolio. The role builds trusted, long-term relationships with customer executives, account teams, Coca-Cola System partners, service providers, and cross-functional stakeholders to develop and execute integrated equipment, service, and supply chain strategies. This leader translates customer, operational, and financial insights into business narratives and actionable recommendations, balancing customer priorities with scalable enterprise value. The role is accountable for beverage quality, growth, service, productivity, and financial outcomes through cross-functional leadership, System alignment, and disciplined execution. The position leads customer operations strategy and planning, manages business performance, and influences decisions in a matrixed environment. The position is based in Atlanta, United States, with 0%–25% travel and no relocation provided. The Coca-Cola Company does not offer employment-based visa sponsorship for this position; applicants must be authorized to work full-time in the United States without company sponsorship.

Requirements

Bachelor’s degree or equivalent relevant experience required.
Significant progressive experience in customer operations, account leadership, service, supply chain, or a related customer-facing function.
Demonstrated success building trusted, long-term relationships with senior customer and internal stakeholders.
Experience leading complex, cross-functional initiatives with measurable customer, operational, and financial outcomes.
Strong financial and commercial acumen, including business planning, forecasting, capital management, and cost optimization.
Advanced ability to interpret data, identify insights, and translate findings into clear recommendations and actions.
Demonstrated ability to influence decisions and drive alignment in a highly matrixed, System-oriented environment.
Experience balancing immediate customer needs with long-term strategic and enterprise priorities.
Must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company’s sponsorship to continue working legally in the United States.

Nice To Haves

Advanced degree preferred.

Responsibilities

Serve as senior operational leader and trusted advisor for an assigned customer portfolio, building long-term relationships with customer executives, account teams, bottling partners, service providers, and cross-functional stakeholders.
Develop and execute customer operations strategies to improve beverage quality, service, category growth, profitability, and customer value creation.
Anticipate emerging customer needs and translate them into scalable short- and long-term solutions.
Lead cross-functional planning and execution of operational initiatives, including annual business planning, capital and service expense management, project governance, resource allocation, forecasting, and performance measurement.
Use operational expertise, financial acumen, and data-driven insights to identify growth opportunities and solve complex business challenges while balancing customer priorities with enterprise objectives, System capabilities, and long-term value.
Influence decision-making through executive communication and storytelling that turns operational, financial, and customer insights into recommendations and actions.
Own business performance for the assigned customer portfolio, including service execution, capital deployment, profitability improvement, beverage quality, customer satisfaction, and operational productivity metrics.
Align internal teams, bottling partners, and external providers to deliver integrated, scalable solutions across the Coca-Cola System.
Develop and manage capital and operating plans and identify opportunities to improve profitability, productivity, and return on investment.