Director, Customer Implementation

Neara • New York, NY

1d • $180,000 - $250,000 • Onsite

About The Position

Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather. That is the reality we are creating at Neara. We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure. By simulating extreme weather and structural stress at a network-wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future. Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe. We are seeking a leader who thrives at the intersection of complex project management, high-touch customer success and strategic consulting. This is a role for an orchestrator—someone who can take full ownership of high-stakes enterprise accounts, navigating technical work streams and demanding stakeholders with total autonomy. You will lead a small team of elite technical contributors. While you don't need to be the deepest coder in the room, you must possess the technical intuition to validate solutions, identify inefficiencies and ensure your team is delivering at their highest potential. Your mission is simple: move the needle for the customer. You aren't here to manage a contract, you are here to solve the real problem.

Requirements

• Proven delivery record of successfully navigating high-pressure, complex implementations.
• Technical credibility, having led teams with strong technical ICs and earned their respect through sharpness, directness, and usefulness.
• Exceptional problem-solving skills, with the ability to structure ambiguous challenges and provide clear, actionable recommendations under pressure for operational, organizational, and technical issues.
• Demonstrated ability to master new industries or domains at an accelerated pace.
• Radical independence; a self-starter who prioritizes alignment over permission and thrives in environments with high autonomy and low hand-holding.
• Startup operator experience (e.g., former CEOs, COOs, Heads of Delivery, or senior generalists from technical product companies operating in highly complex environments).
• Engagement Manager experience (e.g., Senior consultants who have led technical delivery from strategy through to execution, with SME-level implementation knowledge).
• Technical Program Lead experience (e.g., Leaders who have managed cross-functional teams on high-stakes, large-scale implementations and can develop people).

Responsibilities

• Develop and maintain a "living" account strategy, defining the what, why and how, ensuring the team remains aligned on long-term objectives rather than just ticking boxes.
• Shift the focus from hitting milestones to realizing actual business value, ensuring the customer is materially better off because of our platform.
• Mentor and challenge a team of technical ICs, unblocking their workflows, holding them to high standards and coaching them through high-stakes customer interactions.
• Master the internal politics of enterprise environments by mapping influence, building multi-level relationships and navigating complex stakeholder landscapes to drive consensus.
• Know when to escalate and when to handle issues personally, staying calm under pressure, diagnosing fast, and taking corrective action without waiting for external direction when things go wrong.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed