Director, Customer Identity & Access Mgt

Prudential Financial • Newark, NJ

5d • $147,100 - $220,700

About The Position

As the Director, Customer Identity & Access Management (CIAM) within IAM & Security Operations, you will own the strategy and delivery of customer identity controls that protect customer experiences while enabling secure digital growth. This role is accountable for customer authentication, identity verification, phone verification, and orchestration—ensuring CIAM capabilities are resilient, measurable, and aligned to a tiered defense control architecture. You will partner across Security, Engineering, Fraud, Risk, Architecture, and Operations to deliver scalable customer identity control patterns and to improve protection, reliability, and conversion outcomes.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Significant experience leading customer identity programs and cross-functional teams in a complex enterprise environment
• Significant experience in cybersecurity risk management, with a focus on identity and access management.
• Proven strengths in solution design and program management across identity ecosystems.
• Strong knowledge of identity and access management principles and best practices.
• Experience developing and implementing identity and access management policies and procedures.
• Risk-based identity controls, operational monitoring, incident learnings.
• Excellent communication and interpersonal skills.
• Tooling: ForgeRock, Ping, Prove, Imperva WAF
• Significant experience and/or deep expertise with several of the following: NIST and ISO 27000 Standards, Identity and Access Management, Customer Identity and Access Management (CIAM)

Nice To Haves

• Certified Information Systems Security Professional (CISSP)
• Certified Information Security Manager (CISM)
• Certified Information Systems Auditor (CISA)

Responsibilities

• Partner with leadership to set direction for the future of the CIAM Operations program, while ensuring an accurate understanding and in-depth knowledge of daily operations to enhance and improve information security processes across customer authentication, phone verification, identity verification, orchestration and policy-driven flows
• Partner with engineering and fraud partners to design and implement tiered defense and control patterns that balance security, customer experience, and fraud prevention
• Contribute to a multi-quarter program roadmap for CIAM platform evolution and control maturity
• Own key business partnerships and partner with engineering on implementation approaches using toolsets such as ForgeRock, Ping, Prove, and Imperva WAF.
• Partner with cyber intelligence and fraud partners to establish operational excellence: monitoring, incident response readiness, post-incident improvement, and measurable reliability/performance targets.
• Develop and maintain policies, standards, and guidance for customer identity controls; ensure risk and compliance expectations are met with clear evidence.
• Provide leadership, coaching, and direction to project and operational teams; remove barriers and accelerate delivery outcomes.
• Collaborate with architecture teams to ensure CIAM fits a horizontal architecture and integrates effectively across the enterprise.
• Leverage Security Operations and tool/process specific knowledge as well as organizational and industry knowledge to resolve complex technical/process/people problems
• Support Post Incident Review processes related to identity and access management and recommend corrective actions
• Provide guidance and training to employees on identity and access management policies and procedures

Benefits

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director