Director, Customer Engineering - Oahu

Hawaiian Electric Companies•Honolulu, HI

2d•Onsite

About The Position

The P CS CUSTOMER ENGINEERING 1 ADMIN Department of the P CUSTOMER ENGINEERING Division at Hawaiian Electric Company has 1 Management vacancy available. This role oversees and directs personnel to provide the highest performance in customer service (World Class Customer Experience), operational excellence, and financial results while providing new electric service (residential, small commercial, large commercial) for the island of Oahu. This includes directing the division policies, practices, workforce staffing, and 5-year capital and O&M budget. The position develops, initiates, and manages division activities and programs to ensure Division and Company goals and objectives are achieved and satisfy the financial and regulatory compliance needs of the company, customers, and a wide variety of stakeholders. The role represents the Company in working with various stakeholders including customers, developers, large property owners, and government agencies (city, state, federal, military, Hawaii Public Utilities Commission). The Director drives a culture of safety, employee recognition, and development through proactive leadership and example, ensuring adherence to safe work practices and standard operating procedures. They provide technical, quality, and safety leadership by optimizing existing systems and collaborating with safety personnel to maintain compliance with federal, state, and company safety regulations, as well as industry best practices. The role also participates in Company emergency response activities as assigned.

Requirements

Bachelor of Science in Electrical Engineering.
Thorough knowledge of principles of power engineering, transmission, distribution, generation, substation, and planning.
Knowledge of the major elements of the electric utility business, especially in a regulated environment.
Knowledge of policies and procedures pertaining to the Hawaii Public Utilities Commission Rules and Regulations, Bargaining Unit Contractual Agreement, Electric Service Installation Manual (ESIM), Health and Safety Manual, etc.
Knowledge of project and program management standards and methodologies, including initiating, planning, executing, controlling, and closing projects, developing work breakdown structures, tracking progress and status, managing scope, mitigating risk, etc., typically acquired through formal training and experience.
Knowledge and understanding of budgeting and forecasting processes.
Knowledge of emotional intelligence in managing and influencing individuals.
Knowledge of general procurement policies, processes, responsibilities.
Broad management and leadership knowledge to lead teams across different disciplines.
General knowledge of practical pole and line, generation and substation construction.
Thorough knowledge of leadership and change management methodologies and practices typically acquired through formal training (i.e. leadership training, Lean Leadership, ADKAR Change Management, etc.) and experience.
Working knowledge of other business process improvement and reengineering systems.
Working knowledge of the union contract and managing union employees.
Working knowledge of financial controls and regulatory requirements (i.e. SOX, PUC, etc.).
Working knowledge of personal computers and related software applications (i.e., spreadsheets, word processing, database management, etc.).
Demonstrated ability to make good decisions quickly and with limited information, to monitor results, and to refine or revise decisions based on observed outcomes.
Demonstrated ability to direct, manage, and supervise an organization of 25+ personnel.
Demonstrated ability to build effective working relationships with business leaders, customers, and stakeholders at all levels.
Excellent interpersonal skills and the ability to influence and persuade various groups or individuals.
Demonstrated very effective written, verbal and listening communication skills through all levels of the Company.
Demonstrated strong presentation and platform skills to conduct and facilitate various programs and to participate in public speaking functions.
Demonstrated ability to lead a team of professionals through challenging times to successful outcomes.
Demonstrated ability to build great teams, and to mentor the professional development of individual team members.
Demonstrated ability to handle difficult and sensitive interpersonal issues effectively, yet compassionately, using tact, courtesy and discretion.
Analytical and conceptual skills to assess issues, to recommend and implement appropriate actions.
Demonstrated ability to effectively develop and manage budget and labor forecast, and actual cost stays within budget.
Demonstrated excellent supervisory/leadership skills and ability to deal effectively with employees at all levels under widely varying circumstances.
Analytical, administrative, and computer skills are required.
Demonstrated ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
Demonstrated ability to manage situations in which long-term principles are more important than convenient, short-term solutions, including the ability to prepare and execute strategies and plans to position the Company to provide positive experience for our customers.
Extensive (7 or more) years of supervisory and leadership experience.
Five (5) or more years of experience in the regulated electric utility industry.
Five (5) or more years of experience in building effective working relationships with business leaders, customers, and stakeholders at all levels.

Nice To Haves

Professional Electrical Engineering (PE) license.
Master’s degree in business administration.
Experience (2 or more years) in regulatory matters before the Hawaii Public Utilities Commission, or an equivalent agency with ratemaking jurisdiction for electric utilities.
Experience in distribution power system design & construction, tariff and distribution standards.

Responsibilities

Oversee and direct personnel to provide the highest performance in customer service (World Class Customer Experience), operational excellence, and financial results while providing new electric service (residential, small commercial, large commercial) for the island of Oahu.
Direct the division policies, practices, workforce staffing, and 5-year capital and O&M budget.
Develop, initiate, and manage division activities and programs to ensure Division and Company goals and objectives are achieved and satisfy the financial and regulatory compliance needs of the company, customers, and wide variety of stakeholders.
Represent the Company in working with various stakeholders (customers, developers, large property owners, government agencies (city, state, federal, military, Hawaii Public Utilities Commission).
Drive a culture of safety, employee recognition, and development through proactive leadership and example.
Ensure adherence to safe work practices and standard operating procedures, while consistently reinforcing positive behaviors and addressing at-risk actions.
Provide technical, quality, and safety leadership by optimizing existing systems and collaborating with safety personnel to maintain compliance with federal, state, and, and company safety regulations, as well as industry best practices.
Participate in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.