Director, Customer Development Retail - Central

Delicato Family Wines•Cincinnati, OH

12d•$158,162 - $247,394•Remote

About The Position

Acting on own initiative, the Director of Customer Development leads Regional and Customer Development Managers across all retail accounts in the division. This role drives strategic sales initiatives, oversees account planning and budgeting, and is accountable for exceeding performance and business goals. THIS IS A REMOTE BASED POSITION - OPEN TO CANDIDATES LOCATED IN CINCINNATI, OH, CHICAGO, IL OR MINNEAPOLIS, MN

Requirements

Undergraduate degree (BA/BS) or equivalent education and/or experience
7-10 years in wine or adjacent industry or consumer packaged goods, experience with managing distributor / wholesaler relationships preferred
5-7 years of leadership or management experience
Valid driver’s license, auto insurance, and vehicle required with an acceptable driving record
Communicates clearly and effectively across diverse audiences with minimal guidance, actively listens, adapts messaging to align with audience and business needs, and independently advocates for company sales strategies and strategic priorities to drive results
Prioritizes and seeks opportunities for continuous personal development. Adopts new best practices from challenges and setbacks. Identifies and embraces learning opportunities for self and others
Exhibits expert-level ability to anticipate and resolve complex issues through holistic, systems-based thinking, while guiding others and fostering a culture of innovative, solution-oriented problem solving
Expertly manages emotions and recognizes biases to guide behavior and relationships. Monitors and regulates self to support collaboration, while reading others’ emotions and adapting to enhance understanding
Fosters a supportive, accountable culture by modeling constructive behavior and discouraging negativity. Sets ambitious yet realistic goals, celebrates achievements, encourages collaboration, and makes inclusive, transparent decisions
Develops and evaluates strategic options, weighing risks and benefits with a long-term view. Applies systems thinking to identify root causes and interdependencies, adapts plans as needed, and secures team alignment to ensure success
Exhibits mastery in leading change with trust and vision, aligning work to goals and adapting plans to business needs. Understands scalability, balances resources, and maintains quality. Uses emotional intelligence to address resistance and support successful transitions

Nice To Haves

experience with managing distributor / wholesaler relationships preferred

Responsibilities

Oversees, directs, and manages departmental activities and team performance
Drives and models company culture and holds self, peers, and direct reports accountable for demonstrating a constructive company culture through influential, personal behavior and actions
Develops and implements clearly defined operational and individual goals to develop employees, achieve productivity levels, and to attain the company's strategic plan
Research best practices, stays abreast of industry trends, and maintains awareness of regulatory changes to ensure compliance and continually improve operations
Executes departmental financial objectives by preparing budgets, scheduling expenditures, analyzing variances, and initiating corrective action
Achieves departmental results to ensure the effective delivery of the strategic plan
Develops staffing needs; attracts, motivates, and retains a workforce with the appropriate knowledge, skills, and abilities to achieve goals and objectives
Promotes and ensures a safe and healthy work environment for all employees
Leads the way and prepares departmental staff for success in a continually changing environment
Fosters a work environment that encourages creative thinking, promotes flexibility, and drives innovation
Addresses employee issues, concerns, and complaints in an objective and confidential manner; notifies HR Business Partner and keeps immediate manager informed as appropriate
Ensures compliance and consistent application of company policies, initiatives, and decisions
Coaches, guides, and develops direct reports; fully engages in the GPS (Performance Management) process; provides high-quality feedback, and ensures proper GPS documentation of employee performance, recognition, and deficiencies
Directs Regional and/or National Customer Development Managers in planning, forecasting, and budgeting process
Develops and implements strategic initiatives across multiple retail chains to drive sales growth and brand visibility. Collaborates with retail partners to tailor programs that align with their goals and customer needs. Coordinates cross-functional teams to ensure seamless execution of marketing, promotional, and operational activities
Works effectively and respectfully with colleagues, cross-functional teams, and external partners to achieve shared goals and drive results
Analyzes market trends, customer data, and competitive landscape to identify high-impact sales strategies that drive revenue growth and profitability
Ensures ongoing transparent communication with National Zone sales team Division Managers and VPs regarding programming successes and challenges as well as distribution gains and losses to assist regional sales teams in the forecasting process
Manages flawless in-store and wholesale execution by aligning trade strategies with customer-specific plans
Ensures that all business operations, policies, and practices adhere to applicable legal and regulatory requirements to minimize risk and maintain ethical standards