Director, Customer Business Unit
About The Position
The Director, Customer Business Unit is responsible for leading a team of global program managers dedicated to a specific customer or customer group. This role encompasses the oversight of operations, management of escalations, and support of sales through the provision of quotes. The Director manages all operational aspects, including Supply Chain Management (SCM), for high-revenue accounts characterized by complex relationships across various customer functions and Celestica (CLS) sites. This individual serves as the primary executive interface for these accounts. Key responsibilities include supervising managers and employees, establishing long-term strategic plans, and ensuring accountability for global projects. The Director is expected to resolve atypical conditions and devise novel strategies to address them. Participation in strategic planning, management of budgets and resources, and the execution of final operational decisions with significant impact are integral to the role. The Director guides a functional area through subordinate managers, reviews performance, and engages with executives and key customers, occasionally navigating challenging or controversial situations. Representation of the organization in public speaking engagements may also be required.
Requirements
- Excellent customer contact, negotiation and problem resolution skills.
- Good presentation, database management and computer skills.
- Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
- Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
- Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
- In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
- CBU Directors supporting design services must have a working knowledge of design systems, product architectures and product development project management.
- CBU Directors supporting repair services must understand WW logistics systems and product delivery methods.
- In-depth knowledge of the business issues associated with manufacturing PCBs.
- In-depth knowledge of product pricing, contracts and contract negotiations.
- Thorough understanding of business risks and price make up (Value add and Materials).
- Knowledge of systems ASM and order fulfillment may be required.
- Ten plus years of relevant experience
- Bachelor’s degree in related field, or consideration of an equivalent combination of education and experience.
Responsibilities
- Acts as the primary interface between the customer and the company for managing strategic direction of specific programs to achieve planned objectives for high revenue, complex accounts.
- Plans activities to ensure that product deliveries and quality meet requirements and that projects/programs are on schedule including MRP volumes and commitments, new product development support, manufacturing readiness reviews and contract execution.
- Manages current and planned programs to achieve planned revenue.
- Monitors plans to meet commitments and schedules for customers.
- Coordinates action plans with the sites to correct out-of-plan conditions.
- Communicates frequently with customers to help ensure satisfaction with the company and the products.
- Solicits performance feedback and communicates information to internal teams and departments.
- Prepares, distributes and analyzes customer surveys and self-assessments.
- Receives and resolves customer issues and complaints.
- Acts as a customer advocate to drive prioritization of projects and responses to problems/issues.
- Participates in forecasting and planning and monitoring of efficiency and execution of account strategies.
- Leads the pricing/bid preparation process and contract development and management.
- Provides performance reporting and analysis for monthly OPS Reviews and quarterly Customer Performance Reviews.
- Analyzes performance relative to targets.
- Develops and implements plans to address problem areas.
- Supports account planning, strategy development and sales.
- Works with sales, BD, finance and customer to understand the customer’s needs and develop proposals to meet those needs and achieve company objectives.
- Leads contract negotiations and develops long-term agreements on processes, charges, etc.
Benefits
- A comprehensive benefits package is offered in addition to this range.
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What This Job Offers
Job Type
Full-time
Career Level
Director
