Director, Customer Business Unit 1

Celestica International LP • Remote Employee US, ON

3d • Remote

About The Position

The Global Business Unit Director is responsible for supporting a team of multiple global program managers / Customer Focus Team leads a large hyperscale customer strategic account in our growing Connectivity and Cloud Solutions business. Additionally, this role provides collaborative support to Sales and Business Development for new and competitive business quotes for manufacturing, product solutions, repair or design services. Additionally, this role will interface with the Technical Director of the GCBU in reference to technical issues and design projects. The Director is responsible to support the overall relationship with the customer including, but not limited to, contract and commercial management, account profitability and financial performance, overall Customer Satisfaction, pricing and quoting (supervising activities from Sales, SCM, Quoting and CFT), identifying customer needs and expectations and opportunities for growth, supporting Sales and Business Development for new and competitive business quotes, assurance of critical customer and contractual KPIs, with a focus on always knowing your performance, and ensuring rapid issue resolution on customer and KPI issues and performance gaps.

Requirements

• Significant experience with enterprise-scale program management, relationship management, and sales process management.
• Strong financial and business acumen, with an understanding of contracts, financials, and quotations.
• Deep understanding of data analytics and experience with business intelligence (BI) reporting tools.
• Mandatory experience in driving and owning large customer programs from negotiation through execution.
• At least 15 years of experience in strategy, program management, and operations with a proven track record.
• Manufacturing management experience in multi-region environments.
• Experience in a fast-paced, demanding, volatile business environment.
• Strategic thinking combined with the capability to drive day-to-day tactical operational issues.
• Experience with Power BI
• Leadership of a Program Management Office (PMO).
• Electronics manufacturing/Joint Development Manufacturing experience.
• Experience working with hyperscaler/AI companies.
• Twelve plus years of relevant experience
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.

Nice To Haves

• MBA is preferred.
• Educational requirements may vary by geography.

Responsibilities

• Act as an executive interface on commercial areas & operate within the objectives set by the Division.
• Provide direct & indirect supervision to all subordinate staff involved in support of each customer under the director’s ownership.
• Oversee long-term planning, objective setting, policy formation, interpretation & management while providing latitude & discretion to subordinates.
• Be accountable for projects or programs on a multi-site and global basis.
• Develop new strategies, policies, practices, processes, programs or techniques & utilize them to analyze & interpret difficult problems or situations &/or establish new strategic direction that is site/multi-site specific.
• Participate with other leaders to establish strategic plans & objectives.
• Act as an interface between the customer & the company for managing specific programs to achieve planned objectives.
• Work with the site teams to plan & monitor activities to ensure that product deliveries & quality meet requirements & that projects/programs are on schedule.
• Coordinate & host regular (as needed) program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs.
• Monitor plans to meet commitments & schedules for customers.
• Coordinate action plans with the sites to correct out-of-plan conditions.
• Prepare, distribute & analyze customer surveys & self-assessments.
• Receive & resolve customer issues & complaints.
• Act as a customer advocate to drive prioritization of projects & responses to problems/issues.
• Participate in forecasting & planning & monitoring of efficiency & execution of account strategies.
• Participate in the pricing/bid preparation process & contract development.
• Provide performance reporting & analysis for monthly commercial and operations reviews & quarterly Customer Satisfaction.
• Display a proactive approach to problem solving, assessing shortcomings quickly and taking actions to rectify these items prior to customer requests.

Benefits

• Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
• At Celestica we are쵝 are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

What This Job Offers

• Job Type: Full-time
• Career Level: Director