Director, CRM Sales - HCLS

ServiceNow•Austin, TX

2h•$167,900 - $249,775•Remote

About The Position

ServiceNow is hiring a Director, CRM Sales for the Enterprise segment and Healthcare Life Sciences (HCLS) vertical. The role leads a team of CRM Sales Executives and is responsible for accelerating new-business growth, developing regional go-to-market strategy, and achieving quarterly and annual sales goals. The director partners with Sales Operations and teams across the company to develop territories, build pipeline, manage forecasts, and support field sales in closing opportunities. The position includes recruiting, coaching, and developing a high-performing sales team; building strategic relationships with customers, partners, and internal stakeholders; engaging with C-level customers to understand their business requirements; and retaining and growing the existing customer base through ongoing customer engagement. The role is flexible or remote, with a current location in a major U.S. metro within driving distance of a ServiceNow office strongly preferred, and travel as needed across U.S. teams and accounts. For Bay Area positions, the stated base pay range is $167,900–$249,775, plus equity when applicable, variable/incentive compensation, and benefits. Sales roles generally offer competitive on-target earnings. Compensation varies by qualifications, skills, competencies, and work location.

Requirements

Demonstrated success and industry knowledge in Enterprise Healthcare Life Sciences (HCLS).
Extensive record of new-business sales success, including presentation and negotiation skills within the industry and at C-level.
Strong track record of recruiting, coaching, and managing an exceptional sales team.
Strong strategic thinking, analytical skills, and financial planning skills to meet and exceed quotas and goals.
Experience driving the sales process and building effective working relationships with Sales Operations.
Ability to understand the broader business context and business drivers around IT.
Ability to build long-term strategic relationships with senior-level stakeholders.
Ability to adapt and work effectively in a rapidly changing and growing environment.
Strong business and financial acumen.
Experience building self-motivated sales teams that embrace collaboration, enthusiasm, and overachievement.
Ability to develop and coach team members, promote top performers, and topgrade appropriately.
Proven partner relationships and networks, and ability to grow revenue streams and territory development through the partner ecosystem.
Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Flexibility to travel as needed; teams and accounts are across the U.S.

Nice To Haves

Current location in a major U.S. metro within driving distance of a ServiceNow office is strongly preferred.

Responsibilities

Build and lead a team of direct CRM Sales Executives to drive rapid new-business sales growth in the region.
Develop and drive regional sales strategy with Sales Operations, including go-to-market planning and assessment of the competitive landscape and the company’s presence and strength in the region.
Participate in territory planning, relationship development, and opportunity development; support and assist field sales teams in closing opportunities.
Recruit, coach, and mentor team members to drive excellence.
Develop territories and quotas for the sales team and communicate performance expectations.
Manage and report accurate forecasts and pipeline information to the business.
Achieve quarterly and annual sales goals.
Engage and align effectively in C-level meetings to understand customer business requirements.
Build effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, partners, and the ServiceNow executive team.
Retain and grow the existing customer base through regular non-sales customer engagement activities that deliver an excellent customer experience.
Own accurate CRM reports, including current and future quarterly forecasts, and inspect opportunities.
Drive successful pipeline-generation activities developed by Marketing or the partner community.
Develop revenue streams and territory impact through the partner ecosystem.