Director, CRM Product Management

Instructure, Inc. • ,

3d • $180,000 - $200,000 • Remote

About The Position

Instructure is hiring a Director, CRM Product Management to own Salesforce as a product. The role sets the roadmap for Sales Cloud, Service Cloud, CPQ, and connected third-party applications, partnering with directors, VPs, and executives to decide what gets built and why. A key focus is the transition from Salesforce CPQ to Agentforce Revenue Management and expanding the use of AI across the CRM.

The Director leads a four-person team responsible for refining and translating requirements, running delivery and testing, and maintaining clean CRM data. The role works closely with the Director, CRM Systems, and that leader’s eight-person CRM administration, development, and engineering team, which owns the build. This is a remote role reporting to the VP, Enterprise Systems and Technology.

Responsibilities

• Own Salesforce as a product.
• Set the roadmap for Sales Cloud, Service Cloud, CPQ, and connected third-party applications.
• Partner with directors, VPs, and executives to decide what gets built and why.
• Lead the transition from Salesforce CPQ to Agentforce Revenue Management and expand the use of AI across the CRM.
• Lead a four-person team that refines and translates requirements, runs delivery and testing, and keeps CRM data clean.
• Work closely with the Director, CRM Systems and their CRM administration, development, and engineering team.

Benefits

• Competitive compensation
• Ownership program for all full-time employees
• Flexible work culture
• Generous time off, including local holidays and an annual late-December “Dim the Lights” period
• Wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement
• Technology and tools needed to do the work
• Motivosity employee recognition program
• Inclusive, supportive culture focused on meaningful connection

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed