Director, Creative Operations
About The Position
Paula’s Choice, a global skincare leader founded in 1995, empowers individuals to define beauty on their own terms through science-backed products. Our mission comes to life through four core values that guide our actions, decisions, and impact: Build Trust, Be Bold, Act with Kindness, and Create Community. Our team spans North America, Australia/New Zealand, Europe, and the broader APAC region, collaborating globally to drive innovation. We offer space to thrive—personally, professionally, and through our comprehensive benefits package designed to support your well-being at every stage. As the Director, Creative Operations, you’ll play a pivotal dual role in owning both the operational execution of brand promotions & campaigns and overseeing the end-to-end production of photoshoot & video shoots. You’ll be responsible for managing creative workflows, leading project timelines, and bringing visual content to life through studio and lifestyle shoots. You will drive operational excellence and accountability across the organization, leading high-impact cross-functional teams to deliver complex projects on time, within budget, and aligned with company goals. This role is essential to scaling our project management engine and driving operational excellence. It’s perfect for someone who’s passionate about storytelling in the beauty and skincare space—and equally at home managing timelines as they are on a shoot set.
Requirements
- 7–10 years’ experience in creative project management and/or photo production within the beauty, skincare, or lifestyle industries
- Demonstrated success in leading large-scale project portfolios from concept to launch with full accountability for scope, time, and budget
- Deep understanding of content needs across ecommerce, social, retail, and influencer platforms
- Hands-on production expertise with both product and talent shoots
- Strong communication and stakeholder management skills, including vendors, agencies, and freelancers
- Experience using tools such as Jira, Monday.com, Smartsheet, Dropbox, Adobe Creative Suite, and Capture One
- Passion for the beauty/skincare industry and a keen eye for detail, aesthetics, and process
Responsibilities
- Lead multiple concurrent campaigns, including new product launches, seasonal collections, digital assets, email/social campaigns, and ecommerce updates
- Translate creative briefs into clear scopes, timelines, and deliverables using PM tools like Jira, Monday.com, or Smartsheet
- Drive project kickoffs, milestone reviews, approvals, and delivery across creative and marketing teams
- Collaborate cross-functionally with marketing, ecommerce, product development, and external vendors to ensure creative alignment with brand objectives
- Own weekly reporting, status updates, and flag risks or blockers early
- Oversee freelancer who will produce photo and video shoots from concept to completion (in-studio and on-location)
- Manage casting and coordinate with talent agencies to ensure inclusivity and representation that aligns with brand values
- Oversee pre-production planning: call sheets, schedules, creative decks, shot lists, crew hiring, equipment booking, and studio/location logistics
- Ensure freelance producer will lead on-set operations to ensure smooth execution, creative integrity, and efficiency
- Manage post-production workflows including file handoffs, image selections, retouching, and asset delivery
- Build and manage production and creative budgets; track spend and reconcile invoices
- Vet and manage external partners, including stylists, photographers, production vendors, and retouchers
- Negotiate contracts and maintain clear usage rights, licensing, and release documentation
- Leverage project management software to increase transparency across creative deliverables
- Own digital asset organization, file versioning, and content management systems (e.g., Dropbox, Airtable)
- Contribute to continuous improvement of creative operations and production processes
Benefits
- Generous paid time off, including time off to volunteer
- Learning and development resources to support personal and professional growth
- Wellness benefits like meditation app memberships, product discounts, and free samples of our amazing products
- Health, vision, dental, retirement and more
- Flexible spending account
- Employee assistance program
- Fitness perks, meditation app membership, and more
- Product samples and discounts
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
