Director, Core Operations and Strategic Enablement

Medica • Minnetonka, MN

9h • Hybrid

About The Position

Medica is a nonprofit health plan with more than a million members that serves
communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver
personalized health care experiences and partner closely with providers to
ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven
decisions, embraces continuous learning, and celebrates collaboration — because
success is a team sport. It's our mission to be there in the moments that matter
most for our members and employees. Join us in creating a community of connected
care, where coordinated, quality service is the norm, and every member feels
valued.

The Director, Core Operations COE & Strategic Enablement is a senior, strategic
operator who partners closely with the Vice President of Core Operations to
drive clarity, alignment, and performance across Core Operations. This role
focuses on delivering Core Operations strategy, process design, operational
enablement, and enterprise reporting, ensuring leaders have timely insight into
performance, risks, and priorities.

The Director, Core Operations COE & Strategic Enablement will operate
effectively in a matrixed environment—driving outcomes through facilitation,
standards, governance, and through leadership of a team dedicated to Core Ops
optimization. This role owns the operating cadence that enables outcomes:
prioritization, governance, reporting, decision facilitation, and
cross-functional follow-through. Performs other duties assigned.

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• 10 years of applicable work experience beyond degree with 3 years at Senior Management level

Nice To Haves

• Experience in supporting complex program or project management offices or administrative operations for cross-functional teams with the presentation of business cases and/or other project related matters to Senior Management
• Demonstrated experience working closely with senior leaders, supporting their strategic priorities through effective organization, communication, and operational management
• Proven track record of managing back-end operations and preparing executive-level presentations
• Familiarity with creating, improving and managing dashboards, performance metrics, and reporting tools to provide actionable insights
• Hands-on experience organizing and facilitating engagements with multiple stakeholders, ensuring smooth collaboration and communication
• Exposure to industries relevant to the organization or similar complex, matrixed environments
• Proficiency in maintaining clear documentation of team processes, project statuses, and stakeholder engagements.
• Proficiency in Microsoft Office Suite, with demonstrated experience creating Executive-level PowerPoint presentations, and project management platforms (e.g., Asana, Jira, Smartsheet)
• Adept at identifying operational bottlenecks or risks and proposing actionable solutions to address them
• Ability to manage multiple priorities, adjust to shifting demands, and remain calm under pressure
• Ability to act as a confidant and operational support to the VP, Senior Director and other leaders, ensuring alignment and timely execution of priorities
• Experience supporting change initiatives by ensuring proper communications, materials, and administrative oversight

Responsibilities

• Manage Core Ops leadership governance processes, ensuring timely delivery of progress updates, metrics, KPIs, and executive-ready narratives to stakeholders
• This includes quality outcomes and focusing on top quality misses to ensure systemic contributors are addressed and effectively communicated to leaders
• Create, maintain, and refine dashboards that provide visibility to priority progress, outcomes, risks, dependencies, and benefits realization
• Facilitate the core ops priority-setting process in partnership with the VP and Core Ops leaders—ensuring priorities are clear, sequenced, resourced, and tied to measurable outcomes
• Maintain an integrated view of initiatives and dependencies to reduce churn, manage tradeoffs, and enable leadership decisions
• Drive a disciplined approach to risk/issue tracking: identify emerging risks, ensure owners and mitigation plans are in place, and bring items through governance for decision and resolution
• Lead or support process improvement and transformation initiatives, balancing operational stability with change
• Apply structured problem solving and root cause analysis to identify and mitigate systemic issues
• Partner with technology teams to shape requirements, prioritize work, and ensure solutions align with operational needs
• Support disciplined change management to drive adoption and sustained performance improvement
• Coordinate across stakeholders (IT, finance, compliance, vendors) to align sequencing, dependencies, and readiness for change implementation
• Leads and develops employees to achieve business objectives while fostering an inclusive, compliant, and performance‑driven work environment
• Sets clear expectations, provides ongoing coaching and feedback, and supports employees’ professional growth.
• Ensures compliance with company policies, employment laws, and HR programs
• Promotes engagement, collaboration, and accountability while aligning team outcomes with organizational goals
• For Senior Leaders: Provides strategic leadership and people direction by setting vision, developing talent, and ensuring organizational effectiveness, compliance, and alignment with enterprise priorities

Benefits

• competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees