Director of Strategic Operations

TX-HHSC-DSHS-DFPS • Austin, TX

4d

About The Position

The Health and Human Services (HHS) Director of Strategic Operations performs highly advanced executive-level managerial work providing vision, leadership, and strategic direction for the department. The position reports to the Director of System Support Services (SSS), leads the daily operations for managing and directing complex support services, which include asset management, records management, emergency management, contract management, HHS customer service receptionists, audio visual and web services, and printing services.

Key responsibilities include developing and implementing strategic plans, policies, and procedures, as well as evaluating the performance of support services. The director provides executive-level reporting, manages a multi-million-dollar budget, sets goals and objectives for support services, and ensures that resources are appropriately acquired and effectively utilized in compliance with regulations and policies.

The director is responsible for coordination and collaboration with management across the Health and Human Services Commission, Department of State Health Services, Office of Inspector General, and Department of Family and Protective Services regarding asset management, records management, emergency management and other support services. The role also involves interpreting federal and state laws and regulations, as well as departmental policies and rules related to service delivery. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Requirements

• Graduation from an accredited four-year college or university. Relevant work experience may be substituted for education on a year-for-year basis up to four years.
• Five (5) years of full‑time leadership experience with formal responsibility for managing and directing a public sector entity, division, or program, including direct supervision of employees.
• General experience working with contracts, including familiarity with contract terms and requirements.
• Demonstrated experience in planning, implementing, and executing initiatives into organizational or program objectives.
• Experience preparing and delivering formal presentations or briefings.
• Experience in developing and managing large complex budgets.

Nice To Haves

• Experience working with the State of Texas legislative process preferred.

Responsibilities

• Provides strategic planning, guidance, and direction for the following HHS system-wide functions: asset management, records management, emergency management, printing services, and customer service receptionist operations. Serves as the HHS Records Management Officer.
• Provides overall program vision, leadership, and strategic direction for achieving department goals and legislative mandates; directs the overall planning, coordination, implementation, and evaluation of support services to ensure timely and effective delivery of services as described in support service agreements.
• Provides oversight and direction to the HHS print shop and key system support contracts.
• Directs staff on special projects and initiatives. Facilitates meetings, delivers presentations, and produces high-quality written reports and briefings. Communicates effectively with a range of internal and external stakeholders to foster a culture of open communication, mutual respect, and shared goals.
• Assesses the department's workforce needs and develops strategies and plans to address them. Directs the development of the department workforce with the appropriate knowledge, technical skills, and competencies. Oversees management and staff, including tasks such as hiring and selection, assigning work, performance evaluations, recommendation of personnel actions, disciplinary measures, and leave management.
• Coordinates the development of the Strategic Operations department budget and Legislative Appropriations Requests in conjunction with the SSS Director and HHSC Chief Financial Officer; reviews and makes management decisions regarding budget and staff allocation for support services; advises on status and progress of support services programs; and recommends methods for effective and efficient utilization of resources.
• Provides information and testimony as well as presents to the HHSC legislative offices or committees, other state and federal agencies, and other organizations.

Benefits

• Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1-10 employees