Director, Contingent Worker Office (Chicago)

Fitch Group•Chicago, IL

2d•Hybrid

About The Position

The Director, Contingent Worker Office (CWO) will drive strategic value in Workforce Management through effective management and oversight of the end-to-end lifecycle of non-employees globally. This includes, but not limited to, the Vendor Management System (Beeline) and Managed Service Providers if applicable, partnerships with senior business leaders and budget owners throughout Fitch, and optimization of our supplier pool. The supporting team's aligned efforts will contribute to achieving these goals, ensuring a comprehensive and effective approach to external workforce management. The successful candidate will have professional skills and experience in Contingent Workforce Management, Project Management, VMS tools, Managed Service Providers (MSP), Negotiation, Strategic Sourcing, and Category Management, with a proven track record of process improvements.

Requirements

5 years of managing non-employee programs on a global basis, within a corporate environment and/or through a Managed Service Provider (MSP)
5 years of Procurement and Sourcing related experience is preferred
Bachelor’s degree in supply chain, Business, or related field of study
Experience working with staffing suppliers, freelancers, and contract workers.
Knowledge of procurement systems, and vendor management platforms.
Expertise in working tax rules (i.e.- IR35 in the UK)
Excellent communication and project management skills and experience in working closely with internal client business units and senior stakeholders.
Self-directed, able to work independently, as well as in a team-orientated and fast-paced environment

Nice To Haves

Experience with VMS tools such as Agile One, Beeline, Magnit, or SAP Fieldglass
Experience in managing an MSP and/or self-managed program
Previous background in a regulated Financial Services firm

Responsibilities

Establish and maintain effective partnerships with key stakeholders aimed at identifying, understanding, and fulfilling their contingent staffing needs.
Provide oversight of end-to-end program to ensure compliance, cost efficiency, operational effectiveness, and continuous improvement.
Develop and implement Program Strategy and Governance to manage Fitch’s contingent workforce ensuring compliance with all laws and regulations while maintaining flexibility.
Ownership of policies and procedures that govern contingent labor.
Oversee Beeline as the system of record for contingent labor: Ensure data integrity and compliance across all regions, drive system enhancements. Develop and implement best practices for system utilization and monitor accordingly.
Leverage Beeline and HR data for strategic decision-making: Analyze workforce trends and costs, identify opportunities for improvements, flag risks and solutions to mitigate, and generate executive reports on external workforce performance.
Develop and execute a strategy for sustainable supplier partnerships: Identify key suppliers for long-term relationships, create performance metrics and evaluation criteria, establish regular business reviews with strategic partners, foster innovation and collaboration with partners, and align partner capabilities with evolving business needs. This may include a Managed Service Provider (MSP), if applicable.
Partner with HR, Compliance, and Legal as needed, to mitigate risks related to co-employment, contract disputes, etc.
Design and implement a preferred supplier program: Define criteria for preferred supplier status, develop a tiered supplier structure based on performance and strategic value, and create incentives for preferred suppliers to drive quality and cost savings.
Optimize program benefit: Consolidate spend across preferred suppliers, negotiate volume discounts and favorable terms, implement a scorecard system to track and improve performance.