Director, Content Strategy & Training

Novartis

18h • Remote

About The Position

This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. Novartis is unable to offer relocation support: please only apply if accessible. Company will not sponsor visas for this position. The Director, Field Medical Content, Strategy & Training (CST) shapes the strategic content plans that empower Field Medical teams with the insights, tools, and training needed for Neuroimmunology/Neurodegeneration disease area, Launch and/or Digital Engagement Field Medical teams to deliver impactful engagements with Medical Experts. In partnership with the respective Field Medical Leader(s), this role provides strategic input to the Medical Strategy Team (MST) and leads the development of external-facing content plans and Medical Science Liaisons (MSLs) training to support customer engagement, scientific excellence, and therapeutic competency across customer-facing roles.

Requirements

• Advanced degree required.
• Minimum 5 years pharmaceutical/Health Care experience required
• Strong personal integrity, customer focus, teamwork, cross-functional collaboration/influence, and superior written, verbal, interpersonal, and presentation skills required.
• Demonstrated ability in project management, prioritization, organization, and working effectively in a constantly changing environment.
• Thorough understanding of FDA, OIG, HIPAA, and other pharmaceutical industry guidelines, and ability to ensure compliance with external requirements and Novartis internal guidelines and standard operating procedures (e.g., Working Practices and Ethics & Compliance guidelines).
• Demonstrated ability to manage projects and effectively coach, mentor, communicate with, and provide constructive feedback to scientific/clinical persons at all skill and knowledge levels.
• Ability to plan both strategy and implementation, work effectively cross-functionally and in a matrix organization, and lead without authority.
• Strong ability to organize, prioritize, and drive execution across multiple priorities.

Nice To Haves

• Doctoral degree preferred.
• Field medical experience preferred.
• Knowledge of clinical medicine, disease management, medical research practices, US healthcare business and managed market dynamics, and/or Novartis strategic planning processes and organizational interfaces preferred.

Responsibilities

• Identify Field Medical (FM) needs with DSC and build Neuroimmunology/Neurodegeneration disease area and scientific content strategies that differentiate Novartis products across pre-approval, launch, and lifecycle management.
• Lead cross-functional planning to define FM content needs and guide Content Development, HEOR, and clinical teams to deliver high-quality, compliant scientific materials for customer engagement.
• Partner with MCD and PTLs to tailor content and tools to local healthcare region needs and customer priorities.
• Ensure external- and internal-facing resources stay compliant, current, and aligned to FM and disease area strategy.
• Following approval, ensure content/tool availability and provide clear, compliant guidance to FM associates aligned with FM WP.
• Align content and training plans with DSC, HEOR, MST, and compound timelines across disease areas and product responsibilities.
• Partner with LT to align strategy, customer content, and rollout plans across the FM organization.
• Shadow MSLs, capture customer insights, and continuously improve tools, content, and field effectiveness.
• Develop and implement FM training plans with DSC, including scientific narrative/medical value statements, patient journey, real-world scenarios, Novartis data, disease landscape, implications, and FAQs.
• Lead therapeutic onboarding, coaching, and best-practice sharing for MSLs, while driving FM plans for priority Medical Congresses, including coverage strategy, budget alignment, briefs, and deliverables.

Benefits

• health, life and disability benefits
• a 401(k) with company contribution and match
• a variety of other benefits
• a generous time off package including vacation, personal days, holidays and other leaves

What This Job Offers

• Job Type: Full-time
• Career Level: Director