Director, Consulting

JLL•San Francisco, CA

3d•Hybrid

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Director, Integration Program Management Office (PMO) Project Lead – San Francisco, Chicago, New York (Hybrid) We are seeking an experienced Integration Program Lead to join our Consulting practice in a full-time role with one of JLL's premier financial services clients. Our Consulting practice combines forward-thinking strategy development, practical implementation, and structured program management. As a result, we deliver creative, cost-effective, streamlined solutions that not only look good on paper, but work in practice — helping our clients achieve lasting competitive advantage. In this role, you will primarily serve as a Program Management Office (PMO) Project Lead supporting campus transformation initiatives in the San Francisco market. As part of a Global Integration Program Team, you will also support broader transformation initiatives focused on end-to-end organizational process improvements, integrated governance frameworks, and additional PMO efforts across regional implementation teams and construction and consolidation projects. The Director will be responsible for managing individual projects and workstreams within the Integration Program framework, with oversight and support from the Global Integration Program Lead. While the bulk of responsibilities will be leading the PMO effort for the San Francisco market, additional accountabilities may include leading regional integration forums, owning updates to the regional councils, and acting as the point person to develop regional process improvement report-outs for key leaders and stakeholders (among other things). The ability to be self-sufficient, accountable, responsive, and comfortable with direct client interactions will be paramount to success in this role, as well as knowing when to pull in the Integration Team Lead for support.

Requirements

Extensive experience in establishing and leading large-scale workplace transformation programs and coordinating cross-functional program delivery teams
Exceptional leadership and organizational skills, adept at managing multi-disciplinary teams and programs
Understanding of end-to-end real estate and construction project delivery from feasibility to commissioning, including workplace strategy
Strong change management expertise and experience applying change management principles to stakeholder engagement
Bachelor's degree required
7+ years of relevant experience in program leadership/management roles with a focus on workplace/real estate programs
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

PMP/MSP certification and advanced degree in a relevant field preferred

Responsibilities

Lead, shape, and govern a cross-functional team across real estate and non-real estate partners to drive progress via a unified program following the guidance of the Global Integration Program
Stand up structured PMO standards, governance, methodologies, engagement models, and tools for cross-functional program execution across construction projects and regional execution
Establish stakeholder mapping across partners, business units, and leadership, acting as the single point of aggregation and dissemination of information across all parties
Build and present data-driven insights and shape communications and reporting to translate operational issues and updates into relevant stories for executive and business unit consumption, enabling quick, effective decisions and alignment
Onboard all cross-functional team members and leaders and evolve the program to ensure sustained active participation and engagement
Design and lead large interactive workshops to encourage collaboration and enable joint objectives and priorities across cross-functional participants
Oversee and advise on major real estate and workplace consolidation activities from strategy through planning, construction, and implementation
Work with the Program Core Team and workstreams to assemble consolidated roadmaps, operational plans, risk trackers, action plans, and reporting templates (in alignment with Global Integration Program guidance)
Manage program interdependencies, risks, and issues, and other escalations across multiple concurrent workstreams and initiatives
Act as a trusted advisor to program sponsors and functional leads, providing strategic guidance on operational and strategic challenges and helping them navigate complex conversations and decisions
Support program teams in translating business operational requirements into planning and programming requirements
Develop and monitor program performance metrics, KPIs, and dashboards to track program health
Compile and analyze program lessons learned, improvement opportunities, and stakeholder feedback to identify strategic recommendations
As part of the Global Integration Program Team, actively participate in team meetings and support regional program integration, process improvements, and other PMO projects as needed