Director-Compliance

American Express•Sandy, UT

About The Position

The Director, Compliance Officer – U.S. Credit & Fraud Risk is a leadership role within American Express’s Global Compliance & Ethics organization. The position provides compliance oversight of the U.S. operations of the Credit and Fraud Risk (CFR) organization and leads a team delivering independent compliance oversight and second-line effective challenge. The role helps ensure the business builds, enhances, and maintains an effective framework for compliance with applicable internal policies, laws, and regulations. The Director leads engagement with CFR business stakeholders and oversees compliance risk management across the credit and fraud lifecycle for consumer and commercial Card, non-Card lending, and banking products. The role leads the U.S. CFR Compliance Program, including risk assessment and regulatory change and inventory management, while supporting issue management, regulatory examinations, audit reviews, monitoring, and testing. The position also develops team talent, collaborates across compliance and business functions, and promotes continuous improvement using industry practices and regulatory feedback.

Requirements

Essential knowledge of U.S. credit laws and regulations, including UDAAP, the Electronic Fund Transfer Act (Reg E), the Equal Credit Opportunity Act (Reg B), the Fair Credit Reporting Act (FCRA), the Fair Debt Collection Practices Act (FDCPA), the Truth in Lending Act (TILA/Reg Z), Reg V, Fair Lending requirements, the Servicemembers Civil Relief Act (SCRA), the Military Lending Act (MLA), privacy regulations, emerging AI regulations, and other applicable federal and state laws and regulations.
Ability to research, assess, and determine regulatory impacts on business systems, processes, and initiatives.
Excellent collaboration, teamwork, and project management skills, including the ability to work effectively in cross-functional teams in a fast-paced environment.
Creative thinking, effective management of competing priorities, and adaptability to frequent change.
Effective verbal and written communication skills, including the ability to persuade and influence a broad range of constituents at multiple levels.
Strong interpersonal skills and the ability to interact effectively at multiple organizational levels and with external counterparties.
Ability to understand and integrate business operational and systemic details when applying legal and policy requirements.
Self-motivation, high personal energy, and commitment.
Eligibility to work in the United States; the company will not pursue visa sponsorship for these positions.

Responsibilities

Lead engagement with CFR business stakeholders and provide effective challenge on compliance and regulatory requirements related to projects, strategies, and credit, fraud, and marketing models, including AI and GenAI models.
Review and oversee compliance risk management activities and strategies across the credit and fraud lifecycle for Card, non-Card lending, and banking products, including consumer and commercial products.
Participate in CFR councils and planning meetings to challenge new, existing, and evolving products, services, and capabilities and ensure appropriate compliance processes and controls are established.
Manage a team of Compliance professionals delivering CFR’s U.S. Compliance Program, including Compliance Risk Assessment (CRA) and Regulatory Change and Inventory Management (RCIM).
Provide oversight, guidance, and effective challenge of business-owned Key Risk Indicators (KRIs) and Regulatory Business Self-Testing (RBST), as required.
Develop and retain talent, support colleagues’ career goals, and foster collaboration and information sharing.
Collaborate with colleagues across GCE, second-line oversight teams within Global Risk & Compliance, the General Counsel’s Organization, and other stakeholders across the Blue Box.
Support Issue Management by ensuring appropriate decisions on compliance issues, timely closure of identified gaps, and customer remediation when required.
Support regulatory examinations, internal audit reviews, compliance monitoring and testing, and related efforts, as required.
Coordinate the team’s CRA execution, including reviewing legal inventories, mapping applicable laws and regulations to business processes, assessing and overseeing controls, communicating results, reviewing action plans, and following up on identified gaps.
Support implementation of compliance oversight activities, including monitoring and assurance, recordkeeping, and data and trend analysis, as required.
Promote industry and internal best practices and incorporate regulatory feedback to drive continuous improvement.