Director, Community Pharmacy

Trinity Health•Livonia, MI

9d•$159,096 - $262,508•Onsite

About The Position

The Director of Community Pharmacy will provide strategic leadership and operational oversight for a growing retail pharmacy network consisting of 65 community pharmacy locations across 12 states. This executive leader will be responsible for aligning strategy with operational processes and procedures, financial reporting and performance metrics to drive consistency, efficiency, and future growth across the enterprise. The Director will lead efforts to synchronize pharmacy operations, standardize best practices, lead automation and technology strategies, and support contracting efforts with the overall goal of improving access to affordable medications to patients in the communities we serve. The optimal candidate should possess good business acumen while understanding the importance of serving patients, ensuring pharmacy is a significant part of the patient's journey within the Trinity Health connected care model. The Director of Community Pharmacy must be a licensed pharmacist in at least one of Trinity Health's 27 operating states and possess a proven track record of leading state-wide or multi-state pharmacy operations for an organization with regional or national network. POSITION PURPOSE The Community Pharmacy Director is a licensed registered pharmacist accountable for leading, managing and advancing people, processes and / or programs that support direct or indirect patient care for assigned region/business line. The Community Pharmacy Director promotes and advocates for patients, pharmacists / colleagues and the practice of pharmacy as defined by clinical area(s) of expertise and assignment. Responsible for providing leadership, oversight, direction, alignment, and standardization for Community Pharmacy services across the Trinity Health national system in collaboration with local and regional executive and pharmacy leadership. Implements strategic and operational initiatives including new services/programs, revenue enhancement, expense reduction, managed care utilization systems, and strategies. Responsible for ensuring performance excellence in terms of quality, safety, service, affordability, and technology. Oversees drug utilization management efforts; manages the pharmaceutical supply chain; and is responsible for the financial operations. ESSENTIAL FUNCTIONS Leadership - Provides leadership & retains accountability for delegation, choices, decisions, and outcomes. Directs alignment and standardization for Community Pharmacy operations to provide high-quality, cost-effective patient care in accordance with professional standards, regulatory and licensing agency policies, and federal and state laws related to the practice of Pharmacy. Acts independently and appropriately within license, scope of knowledge and experience in practice area. Exhibits agility and willingness to take on new and additional responsibilities. Embraces new ideas and cultural differences while managing competing priorities. Goals - Provides guidance with executive leaders and healthcare team to develop strategy, goals, objectives, and operational standards to ensure services and priority alignment. Responsible for the successful achievement of strategic objectives and goals and optimizing resources to achieve the desired outcomes. Quality and Compliance - Creates and promotes a culture based on the principles of continuous quality improvement. Establishes standards and provides oversight for monitoring quality assurance activities and issues. Identifies opportunities and creates corrective action plans to improve operational effectiveness. Finance - Ensures appropriate operational and capital budgets are prepared for Community Pharmacy-related services. Influences effective, judicious, and financially responsible use of resources. Collaborates in identifying analytics and metrics to demonstrate baseline and performance improvement targets. Monitors key performance indicators (KPIs), drives tactics, and implements actions plans. Pharmacy Operations - Responsible for medication safety measures and efficient operational processes. Initiates and supports business development and revenue integrity activities. Ensures compliance with the 340B program regulations, recommends opportunities, promotes community benefit, and optimizes contracting. Optimally utilizes and integrates technology and centralized support services. Clinical - Supports Clinical Pharmacy programs, drug use improvement initiatives, and medication safety measures. Communicates drug information and appropriate medication use recommendations to appropriate stakeholders/committees. Professional Development - Responsible for training, education, coaching, and assessment of pharmacist competencies. Participates in own professional development by maintaining required competencies, licenses, and certifications, identifying learning needs and seeking appropriate assistance or educational offerings. Creates a work climate that empowers colleagues and values colleagues’ contributions. Procurement - Directs Community Pharmacy procurement activities including purchasing, receiving, storing, distribution, inventory, and dispensing of pharmaceutical. Optimizes procurement and distribution processes and develops/implements innovative means to improve efficiencies, reduce waste and maximize financial contribution. Analyzes vendor contracts, participates in negotiations as appropriate, and monitors contract compliance. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior. FUNTIONAL ROLE Provides operations and/or optimization leadership focus; Directs clinical specialty (patient-facing) department(s)/area(s) or specialty non-clinical (non-patient facing) department(s)/area(s); May provide leadership and direction through managers; Balances between staff leadership, broader organizational direction & administration; Accountable for the performance, regulatory readiness, and results of a single large, strategic area/related disciplines or multiple medium-sized departments/areas/clinics in a medium to large-sized single functional domain within a limited geography. Analyzes external factors that affect Community Pharmacy operations, including activities of business competitors, proposed changes in third-party financing, and pending legislative proposals. Plans, implements, and monitors results of marketing and advertising strategies for the Community Pharmacy market and home care pharmacy to identify customer preferences and to increase market penetration.

Requirements

Bachelor’s Degree in Pharmacy is required.
Minimum of seven (7) years’ experience as a pharmacist.
Minimum seven (7) years of Community Pharmacy management experience.
Current pharmacist state licensure within one of the states Trinity Health maintains operations.
Obtain state licensure in practice/employment within 180 days of hire.
Proven leadership skills in relationship to motivating and empowering staff.
Business acumen essential to operate effectively within the health system and advance the profession and practice of pharmacy.
Strong analytical and cognitive skills necessary to prepare operating budgets and interpret financial trends, define system problems, develop alternatives, and implement new procedures that are cost effective and continuously improve quality.
Ability to plan, develop and implement programs and services that improve pharmaceutical care and services.
Able to identify opportunities, facilitate work groups, and develop new processes.
Able to develop and maintain relationships with a variety of types of positions, disciplines and individuals at the system, region, and ministry levels.
Knowledge of current trends and developments in the Pharmacy practice and changing hospital and health care environment.
Critical thinking skills and ability to develop innovative programs and strategies to effectively respond to a rapidly changing health care environment.
Demonstrates leadership and collaboration skills, strong customer service orientation, team building, and personnel management.
Working knowledge of Microsoft office products, including word, Excel, PowerPoint and other graphics or presentation software.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Nice To Haves

Advanced or Master’s degree preferred (e.g., PharmD, MBA).
Management within a health-system is preferred.
Preferred experience working in an organization of comparable size and complexity, preferably in healthcare.

Responsibilities

Provide strategic leadership and operational oversight for a growing retail pharmacy network.
Align strategy with operational processes and procedures, financial reporting and performance metrics.
Drive consistency, efficiency, and future growth across the enterprise.
Synchronize pharmacy operations, standardize best practices, lead automation and technology strategies.
Support contracting efforts to improve access to affordable medications.
Promote and advocate for patients, pharmacists/colleagues and the practice of pharmacy.
Implement strategic and operational initiatives including new services/programs, revenue enhancement, expense reduction, managed care utilization systems, and strategies.
Ensure performance excellence in terms of quality, safety, service, affordability, and technology.
Oversee drug utilization management efforts.
Manage the pharmaceutical supply chain.
Responsible for the financial operations.
Provide leadership & retain accountability for delegation, choices, decisions, and outcomes.
Direct alignment and standardization for Community Pharmacy operations.
Provide guidance with executive leaders and healthcare team to develop strategy, goals, objectives, and operational standards.
Responsible for the successful achievement of strategic objectives and goals and optimizing resources.
Create and promote a culture based on the principles of continuous quality improvement.
Establish standards and provide oversight for monitoring quality assurance activities and issues.
Identify opportunities and create corrective action plans to improve operational effectiveness.
Ensure appropriate operational and capital budgets are prepared for Community Pharmacy-related services.
Influence effective, judicious, and financially responsible use of resources.
Collaborate in identifying analytics and metrics to demonstrate baseline and performance improvement targets.
Monitor key performance indicators (KPIs), drive tactics, and implement actions plans.
Responsible for medication safety measures and efficient operational processes.
Initiate and support business development and revenue integrity activities.
Ensure compliance with the 340B program regulations, recommend opportunities, promote community benefit, and optimize contracting.
Optimally utilize and integrate technology and centralized support services.
Support Clinical Pharmacy programs, drug use improvement initiatives, and medication safety measures.
Communicate drug information and appropriate medication use recommendations to appropriate stakeholders/committees.
Responsible for training, education, coaching, and assessment of pharmacist competencies.
Participate in own professional development by maintaining required competencies, licenses, and certifications.
Create a work climate that empowers colleagues and values colleagues’ contributions.
Direct Community Pharmacy procurement activities including purchasing, receiving, storing, distribution, inventory, and dispensing of pharmaceutical.
Optimize procurement and distribution processes and develop/implement innovative means to improve efficiencies, reduce waste and maximize financial contribution.
Analyze vendor contracts, participate in negotiations as appropriate, and monitor contract compliance.
Maintain a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures.
Analyze external factors that affect Community Pharmacy operations.
Plan, implement, and monitor results of marketing and advertising strategies for the Community Pharmacy market and home care pharmacy.