Director, Commercial Services

Meridian Credit Union • London, ON

12d • CA$95,000 - CA$130,000 • Hybrid

About The Position

Meridian is seeking a Director, Commercial Services to build and develop a portfolio of complex and high-value commercial accounts, generally with lending needs exceeding $5,000,000. The role is critical for achieving financial objectives related to profitable growth and retention of the assigned portfolio. Success involves growing the commercial book through sound risk management and cultivating new business relationships. This position also involves mentoring and coaching staff through collaborative teamwork, embodying a member-centric approach, and ensuring high standards of employee engagement, business results, and community engagement with a focus on execution excellence.

Requirements

• Minimum 7-10+ years progressive experience in sales/service and managing a diverse portfolio in a commercial banking environment.
• Post-secondary education in accounting, finance, commerce, business administration, or equivalent work experience.
• Strong and thorough knowledge of the commercial banking marketplace and the assigned market area’s key industries and competitive positioning.
• Expert knowledge of segment strategies, structure, and its lending and deposit products and services.
• Excellent analytical, relationship, interpersonal, communication, presentation, and team skills.
• Strong business acumen coupled with a demonstrated ability to initiate action to achieve results and meet deadlines while respecting fundamental corporate values.
• Ability to work independently with confidence and strong commitment to Member service.
• Leadership, organizational, impact, influencing, and presentation skills.
• Ability to interact at any level within the organization and in a business development capacity within the community.
• Advanced credit and interviewing techniques, credit investigation, and underwriting skills.
• Member Focus - Personally demonstrating that our Members are our highest priority.
• Proactive - Seize the initiative by anticipating needs and identifying opportunities to provide a higher level of service.
• Open Communication - Engaging in honest and transparent dialogue to develop mutual understanding, trust and cultivate deeper relationships.
• Business Savvy - Continuously acquiring the knowledge needed to do one’s job to the fullest using internal or external resources and applying the knowledge productively.
• Partner Orientation - Initiates opportunities for collaboration and maintains productive relationships to achieve shared goals.
• Integrity - Doing the right thing by always acting with openness, honesty and respect.
• Talent Developer: nurtures and supports direct reports, identifies strong team members, develops digital and analytical skills in direct reports.
• Creates a Supportive and Positive Team Environment: creates and contributes to a positive team environment which encourages innovation, risk taking, and learning; speeds up team learning through sharing best practices; leverages the strengths and opportunities of the broader marketing team.
• Comfort learning and adopting new digital tools, with an openness to using AI‑enabled technology to enhance productivity, accuracy, and the Member experience.

Nice To Haves

• Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset.
• Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working.
• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Responsibilities

• Actively monitor and manage the profitability of commercial relationships with Members to build long-term, mutually beneficial relationships by fully understanding their goals, objectives, and business status.
• Identify and initiate contact with Members, partners, community leaders, centers of influence (COI), and prospects through a coordinated and targeted marketing plan to close deals and strengthen, protect, and grow the commercial book of business.
• Maintain an ongoing sales pipeline and effectively follow up on unsuccessful referrals/prospects.
• Utilize exceptional financial and industry knowledge to proactively assess and anticipate Member needs, suggesting, recommending, and proposing products/solutions to meet those needs and broader business objectives. Ensure Members are aware of product benefits and new offerings.
• Structure, negotiate, and document complex credit and cash management arrangements with segment Members and prospects, often in partnership with Commercial Credit. Negotiate all credit terms and appropriately assess relationship risk.
• Demonstrate strong working knowledge and excellent analytical skills in balance sheets, cash flow mechanics, and business plans presented by Members.
• Mentor and coach staff formally and informally through collaborative teamwork.
• Embody a "Member-centric" approach while ensuring a high standard of employee engagement, business results, and community engagement ensuring execution with excellence.

Benefits

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your candidates and clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
• Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
• This isn't your typical "corporate" job. We work hard and we have fun!

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree