Director, Commercial Operations Gene Therapy

Catalent Pharma Solutions•Glen Burnie, MD

2d•Onsite

About The Position

The Commercial Operations team serves as the vital link between our clients and site operations. Responsible for end-to-end commercial ownership across existing customer relationships and new business integration, this team drives pricing strategy, contract negotiations, revenue tracking, and account management to turn signed opportunities into life-saving commercial therapies. At Catalent BWI, we're not just manufacturing therapies; we're helping bring hope to patients and families facing rare genetic diseases. Every milestone achieved has the potential to move life-changing treatments one step closer to those who need them most. Our mission requires agility, resilience, and commitment to excellence. This is a fast-paced environment where priorities evolve; challenges are embraced, and continuous improvement is part of our culture. Our team is energized by purpose, inspired by challenge, and motivated to make a meaningful impact.

Requirements

Minimum of 5+ years of direct experience within a Contract Development and Manufacturing Organization (CDMO) environment across technical project management, commercial operations, quality, or business development.
Ability to work 100% onsite at our Harmans, MD facility 5 days a week.
Bachelor’s degree in a relevant science, engineering, or business discipline.
Comprehensive understanding of drug development processes, scale-up, GMP manufacturing, analytical research, quality systems, and regulatory expectations.
Proven track record in direct contract negotiation, pricing architecture, COGS analysis, and financial acumen within a matrixed organization.

Nice To Haves

Extensive direct commercial or operational experience specifically in Gene Therapy manufacturing.
MBA or advanced technical/scientific degree.
Advanced proficiency with ERP, MRP, and CRM platforms.

Responsibilities

Serve as the site commercial lead and key relationship manager for new and existing clients, maintaining high-touch communication and driving seamless technical transfers to routine commercial production.
Partner with Business Development and Site Finance to establish robust commercial pricing, evaluate Cost of Goods Sold (COGS), enforce value pricing strategies, and capture current fiscal year revenue opportunities.
Direct client contract lifecycles—including Commercial Supply Agreements (CSAs), Development & Licensing Agreements, and term sheets—ensuring complete capture of fees, price escalations, KPIs, and forecast commitments.
Embed within the Site Leadership Team, working directly with the Site GM, Supply Chain, MSTAT, Operations, Quality, and Project Management to optimize site revenue, manage Accounts Receivable, and resolve client disputes.
Oversee site S&OP revenue input, funnel forecasting, and lead site-wide Revenue Leakage mitigation through rigorous tracking, training, and governance.
Elevate the client experience by hosting high-impact client site visits and continuous program updates.
Other responsibilities as needed.