Director, Commercial Insurance
About The Position
Westland Insurance Group Ltd. is seeking a dynamic commercial insurance leader to elevate its Middle Market segment as Director, Commercial Insurance. This leadership role is responsible for driving growth, strengthening client relationships, and empowering a high-performing team of Account Executives. The position is a Hybrid model based in Surrey, BC, with travel as required. Westland is committed to continuous learning and offers financial assistance for approved work-related training and development programs. The company emphasizes growth, community care, client focus, and mutual support among its team members. This role is part of the Commercial leadership team, where expertise, relationships, and client experience are prioritized.
Requirements
- Minimum of 5 years in commercial lines with 3-5 years of leadership experience
- Level 3 General Insurance License required
- Proven experience coaching, developing, and leading high-performing teams
- Strong track record of meeting business results through strategic leadership and disciplined execution
- Deep commercial marketplace knowledge with the ability to guide Account Executives on marketing strategy, portfolio management, and retention best practices
- Strong communication, interpersonal, and relationship-building skills
- Experience collaborating with cross-functional business partners and solving complex business problems
- High level of professional integrity and a commitment to delivering exceptional client experiences
- Entrepreneurial mindset with strong business acumen and a growth-oriented approach
Nice To Haves
- Industry designations (CAIB, CIP, CRM, or FCIP) preferred
Responsibilities
- Lead and coach a team of Commercial Account Executives to drive growth, retention, and strong process execution
- Partner with the Commercial Servicing Team to ensure seamless client service
- Collaborate with the Marketing team to deliver high-quality market submissions
- Ensure adherence to key growth processes, including Portfolio Reviews, Renewal Stewardship, the Jeopardy Process and Strategic Account Reviews
- Oversee team business development and operational performance, including process execution, client service, and employee attraction, development, and retention
- Engage directly with clients, prospects, and carrier partners when additional support is required
- Set individual goals, provide coaching, and hold team members accountable for results
- Collaborate with cross-functional leaders across Personal Lines, People & Performance, Finance, and IT to deliver on corporate initiatives
- Monitor and act on performance metrics to support continuous improvement
- Maintain strong industry knowledge and participate actively in regional insurance associations and carrier networks
- Travel as needed to support clients, markets, and team members
Benefits
- Competitive annual short-term incentive program
- Financial assistance for approved work-related training and development programs
- An open, flexible and welcoming workplace
- Opportunities to grow and learn
- Autonomy to drive your own success
- Inclusive culture
- Total rewards program that takes care of your financial, physical, and mental health
- Flexible paid Values Days to celebrate days important to you
- Paid Volunteer Days
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
