Director, Commerce & Retail Media

dentsu•Los Angeles, CA

3d•$99,500 - $150,000•Hybrid

About The Position

The Commerce & Retail Media team at dentsu leads monetization, strategy, activation, and optimization for a large Commerce or Retail Media client. We are looking for a dynamic, collaborative, and experienced leader to join our growing team. As the Director, Commerce & Retail Media, you will be the go-to Commerce and Retail Media Network expert, leading strategic management of a commerce media network (CMN) or retail media network (RMN) engagement. You will act as the central hub of collaboration and retail media expertise across several departments/resources including senior level colleagues at dentsu, leading decision making with an eye for driving profitable innovation on behalf of your CMN or RMN client. You will work directly with senior level business leaders with your client via an embedded team model. You will translate media-led strategies into actionable business insights for your client. You will be responsible for monetization and go to market strategy, roadmap initiatives and planning for innovation, organizational ways of working design, and B2B2C strategy. You will oversee a team of Strategic and Execution Leads while maintaining ownership of a portfolio of key supplier relationships. This role is responsible for driving monetization strategy, operational excellence, fostering strong client and supplier partnerships, coaching and developing team members. You will partner closely with Sales, Analytics, Audience, Activation, Planning and senior leadership to solve complex business challenges, drive growth opportunities, and continuously improve the client experience. This role reports to the Group Director, Commerce & Retail Media.

Requirements

Bachelor's degree in Marketing, Business, Communications, Analytics, or a related field preferred.
10+ years of digital performance marketing experience in eCommerce, retail media, search, programmatic, or a related field.
5+ years of people leadership experience, including coaching, mentoring, and developing high-performing teams.
Proven experience managing strategic client or supplier relationships and leading executive-level business discussions.
Strong business acumen with the ability to balance strategic thinking and day-to-day operational execution.
Demonstrated ability to lead through change while managing multiple competing priorities and stakeholders.
Experience building cross-functional partnerships and driving alignment across Sales, Audience, Analytics, Activation, and Operations teams.
Excellent communication, presentation, and executive presence.
Proven ability to identify business opportunities, solve complex problems, and develop scalable solutions.
Experience managing organizational priorities, resource planning, and team workload.
Familiarity with retail media networks, eCommerce ecosystems, and digital advertising platforms preferred.
Strong analytical mindset with the ability to translate data into strategic business recommendations.
Passion for developing people, improving processes, and driving business growth.

Responsibilities

Lead, coach, and develop a team of Strategic and Execution Leads, creating a culture of accountability, collaboration, and continuous improvement.
Own and manage monetization tools and artifacts for your commerce or retail media network client (I.E. rate card, margin tracking, and business case forecasting etc.) Develop strategic roadmaps and test plans, orchestrating across all functional groups to ensure holistic management and delivery
Serve as the primary escalation point for complex supplier, seller, operational, and team-related issues.
Maintain ownership of a strategic portfolio of supplier relationships while serving as a trusted advisor to internal and external stakeholders.
Partner with Sales leadership to develop account strategies, prioritize resources, and ensure consistent support across the organization.
Drive strategic planning, business reviews, and growth initiatives across assigned accounts.
Establish and reinforce best practices, operational processes, and quality standards across the Account Management team.
Balance leadership responsibilities with active involvement in strategic accounts, serving as both a leader and hands-on contributor.
Collaborate across Sales, Account Management, Analytics, Audience, Activation, Planning, Finance, and Operations teams to solve complex business challenges and improve operational efficiency.
Monitor account health, team capacity, workload distribution, and overall business performance, making recommendations to optimize support models.
Support hiring, onboarding, coaching, performance management, and career development for team members.
Champion innovation, thought leadership, and continuous improvement across the Commerce & Retail Media organization.
Contribute to organizational planning, change management initiatives, and long-term business strategy.