Director, Collections StrategyNew

Uplift•Phoenix, AZ

40d•Onsite

About The Position

We're looking for a Director of Collections Strategy who will oversee the strategy and management of pre-charge-off and post-charge-off collections across all Upgrade products for internal, first-party and third-party operations. Products include the following: Unsecured Personal Loans, Credit Card, BNPL / POS Financing, Travel BNPL, Home Improvement Financing, Indirect Auto, Checking, One Card, and Savings.

Requirements

5 to 7 years of experience in collections strategy and/or operations
Bachelor's degree required; MBA or advanced degree preferred
Strong analytical skills - analyzing data, identifying trends, and making data-driven decisions
Excellent communication skills - effectively communicating with operations leadership and executive management
Knowledge of relevant regulations - understanding the legal and regulatory landscape of debt collection
Experience with collection technology - utilizing software and tools to manage and optimize the collection process
Leadership and team management skills - leading and motivating analysts
Strong analytical skills - analyzing data, identifying trends, and making data-driven decisions

Responsibilities

Evaluating customer payment behavior, identifying trends, and assessing the effectiveness of current strategies.
Developing specific strategies for different customer segments and debt types, including pre-delinquent, delinquent, and recovery accounts.
Utilizing predictive modeling, machine learning, and other tools to identify potential issues and optimize collection efforts.
Identifying areas for improvement in the overall collection process, including communication channels and customer interactions. Optimization of contact and conversion strategy in omni channel collections environment.
Reaching out to customers with overdue payments via phone, email, or other channels to discuss their accounts and negotiate payment arrangements.
Working with customers to establish feasible repayment plans that align with their financial situations including hardship and debt settlement arrangements.
Adhering to all relevant regulations, including the Fair Debt Collection Practices Act (FDCPA), CFPB Regulation F, and TCPA, as well as internal policies.
Tracking key metrics, such as aging of accounts receivable, collection rates, and recovery rates, to assess the effectiveness of strategies and identify areas for improvement.
Working with other departments, such as credit, sales, customer service, and risk management, to ensure a smooth and effective collection process.
Providing regular updates to senior management on collection performance, key trends, and areas of concern.