NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe. Manage Global Collections team responsible for $3B of collections activity across 35 countries Set and achieve goals and standards for collections operations Lead team responsible for day-to-day activities Coordinate collections activity within a global company with matrix reporting for sales, operations, and finance/accounting . Significant effort is to facilitate collections when customer problems arise in the collections process. Work closely with Division heads and sales to ensure collection guidelines are adhered to and issues quickly resolved Daily review of collection reports to ascertain status of collections and balances outstanding and reduce collection cycle times (DSO) where possible Audit delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad-debt status to account Monitor aging balances and recommend write offs Works with internal departments and clients to regulate and resolve hold/release sales orders in accordance with internal rules and regulations Actively monitor and work with internal departments to resolve all outstanding Accounts Receivable claims Manage information requests during audits and respond to requests for information during internal audits Document trends and initiate corrective action to ensure maximum cash reimbursement, prompt payment for services rendered and uninterrupted cash flow Monitor and provide constructive feedback on team performance to ensure duties are properly performed and employees are working towards common business goals as well as strive to develop a high performing team to maximize the performance and results of the organization Interface with customer service, sales organizations and senior levels management in communicating and resolving issues Keep abreast of current trends and practices in field of expertise Reviews with management credit worthiness decisions on marginal credit approvals and slow paying accounts Assists in monitoring, tracking and enforcing department policies, procedures and goals while identifying inefficiencies and propose, develop and document new concepts and procedures Manage the workflow and performance of 45 - 60 team members Hire and train new team members