Director of Collections

National Service Bureau•Sarasota, FL

10d•$95,000 - $125,000

About The Position

National Service Bureau (NSB) is seeking an experienced Director of Collections to join our team. NSB is focused on Accounts Receivable Management and Subrogation. We've grown over the last 40 years to become a leading national agency. We are looking to bring on a self-motivated leader who is accountable and engaged in personal growth with a proven track record of success in 3rd Party Collections Management We are seeking a Director of Collections with experience leading teams, driving revenue growth, and overseeing implementations, technology changes, etc. some job functions include:

Requirements

Results oriented with the energy and ability to deliver results daily
Ability to understand client SLAs and manage performance to them.
History of developing high preforming leaders
Ability to translate data into understandable actionable coaching
Fluency in BI tools and Excel
Experience in overseeing technology integrations
Strong analytical and problem-solving skills
Understanding of and respect for compliance
Ability to drive, encourage, and motivate a team
Ability to Recruit, Train, and Retain Collectors and Collections Management
Proven track record of improving recovery performance
Commitment to personal growth
Willingness to exemplify our Core Values

Responsibilities

Analyzes, evaluates, and reports on performance, SLAs, KPIs and other metrics
Tracking and maintaining a deep understanding of overall collections performance at all times
Performing continued training and education
Implementing call center and collection operational strategies
Developing and managing team of Collection Managers
Providing daily personnel management and oversight
Conducting regular 1:1’s and annual performance reviews
Enforcing company policies and holding team members accountable
Identifying opportunities for improvement and implementing change across the operations team