Director, Club Operations

Grey Oaks Country Club • Naples, FL

16h • Onsite

About The Position

The Director of Club Operations (DCO) is a senior leadership role serving as the General Manager’s principal operational partner and second-in-command. This position provides broad oversight of day-to-day club operations while helping execute the club’s strategic vision, service culture, and financial objectives. The DCO collaborates closely with department heads to ensure a seamless, high-quality member and guest experience across all areas of the club. A visible and engaged leader, the DCO reinforces standards, supports teams, and ensures operational consistency during peak periods and major club events. The Club is excited to recruit for this role after the previous position holder, Jerrod Tumbleson, was promoted to General Manager at Olde Cypress Club, reflecting the strong development and advancement opportunities within our organization. This position reports to the General Manager/COO. Grey Oaks Country Club, considered one of the premier country clubs in Florida, opened in 1993 and encompasses the Grey Oaks and Estuary communities, along with 54 holes of championship golf. The Club’s facilities include a 63,000-square-foot East Clubhouse, a 12,000-square-foot golf shop (newly renovated in 2025), a Golf Performance Center, and a 30,000-square-foot wellness center and sports complex (renovated in 2024). The Pool Café is a 22,000-square-foot facility with indoor and outdoor dining, overlooking a resort-style pool with a wading entrance, waterfall, and lap lanes. The Estuary also features a 20,000-square-foot clubhouse with indoor/outdoor dining overlooking the golf course, a pro-golf shop, and men's and women's lockers, which will undergo a redesign in 2028. With over 350 professionals on the team, Grey Oaks is a Platinum Club of America for multiple years and a Distinguished Club with Elite status, seen as an incubator of hospitality talent. The club is located in Naples, Florida. The ideal candidate is an outgoing and personable professional with an interest in the hospitality industry, adept at effective communication, organized, a problem solver, highly proactive, and understands that service is at the heart of the job. They are a team player who values collaboration and understands their strengths and weaknesses, ensuring the right person handles the right problem. Most importantly, their values align with the values and culture of the members and the Club.

Requirements

• Minimum 5 - 8 years of progressive leadership experience in private clubs, luxury resorts, or high-end hospitality environments.
• Minimum of 5 years Managerial experience in Food & Beverage operations.
• Strong financial acumen with demonstrated experience managing budgets and P&Ls.
• Exceptional leadership, communication, and organizational skills.
• High emotional intelligence and ability to work effectively with members, boards, and diverse teams.
• Must be able to lift 50 lbs.

Nice To Haves

• Bachelor’s degree in hospitality management, Business Administration, or related field preferred.

Responsibilities

• Assist the General Manager in overseeing all club operations to ensure efficiency, service excellence, and alignment with club standards
• Provide leadership coverage and decision-making support in the absence of the General Manager
• Promote consistency in service delivery, policies, and operating procedures across departments
• Partner with various department heads across the Club
• Encourage collaboration and communication among teams to deliver a unified member experience
• Support planning and execution of club programs, events, and daily operations
• Maintain a strong, visible presence throughout the club
• Engage with members and guests to build relationships, gather feedback, and support service recovery efforts
• Uphold a welcoming, professional, and service-oriented club culture
• Assist with budgeting, forecasting, and monitoring departmental performance
• Support cost controls, productivity initiatives, and operational efficiencies
• Participate in planning discussions related to capital projects, programming, and resource allocation
• Support recruitment, onboarding, coaching, and development of leadership team members
• Reinforce performance expectations, accountability, and professional standards
• Foster a positive, inclusive, and team-oriented work environment

Benefits

• 401(k) plan with generous employer match
• Comprehensive health, dental, and vision benefits
• A positive, team-oriented work environment
• Opportunities for professional development alongside top industry professionals

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 11-50 employees