Director, Clinical Ultrasound Operations– Home Services

Butterfly Network•Burlington, MA

1d•$225,000•Hybrid

About The Position

The Director, Clinical Ultrasound Operations– Home Services is responsible for leading the successful delivery, adoption, and growth of ultrasound services across home-based and community care settings, including long-term care and home health environments. This role combines clinical expertise, customer-facing leadership, operational execution, and training ownership to ensure consistent clinical quality and strong customer outcomes. The Director will lead customer onboarding and education, support internal workforce development, and build scalable processes that enable expansion across multiple regions. This position operates within the Home Services organization and focuses on clinical service excellence, customer success, and operational scalability.

Requirements

Must have at least (5) five years’ experience in diagnostic ultrasound with POCUSMarket Expertise, current ARDMS certified required (i.e. RDMS, RVT, and/or RDCS)
Experience training customers or clinical teams
Demonstrated leadership or people management experience
Excellent customer-facing communication and relationship-building skills
Strong business acumen and operational mindset
Ability and willingness to travel

Nice To Haves

Registered Nurse
Experience supporting multi-site or multi-state programs
Experience in long-term care, home health, or community-based care
Customer success or implementation leadership experience
Experience building scalable training programs
Familiarity with remote interpretation workflows and distributed care models

Responsibilities

Provide clinical leadership and operational oversight for ultrasound service delivery
Ensure image quality, protocol adherence, and consistency across sites
Support implementation and launch of new customer programs
Partner with leadership to optimize workflows and outcomes
Lead customer onboarding and training for new sites and clinical teams
Develop and deliver training programs focused on ultrasound workflows and best practices
Serve as a clinical partner to customers to support adoption and ongoing success
Identify training or workflow gaps and implement improvements
Build strong relationships with client leadership and clinical team
Develop onboarding and training programs for internal clinical team members
Ensure consistent clinical standards across regions
Provide coaching and mentorship to field-based staff
Support development of scalable training materials and competency frameworks
Recruit, hire, and mentor Clinical Program Managers and field-based staff
Build a scalable clinical team structure as the program expands
Establish performance expectations and quality standards
Foster a culture focused on quality, accountability, and customer partnership
Monitor program performance metrics and identify improvement opportunities
Collaborate cross-functionally to support service expansion
Develop repeatable operational processes that support scale

Benefits

Comprehensive health insurance, encompassing dental and vision coverage, is provided to all our employees.
We also contribute to Health Savings Account (HSA) accounts for all enrolled employees on an annual basis.
Comprehensive Employee Assistance Program - we provide access to tools and resources to support your emotional health and day-to-day needs.
401k plan and match - we facilitate your retirement goals.
Eligible employees will have the opportunity to participate in Employee Stock Purchase Plan (ESPP)
Unlimited Paid Time Off + 10 Holiday Days a Year - recharge and come back ready to make an impact
Parental Leave - we aim to provide our employees with time to bond with their growing family, along with additional support for primary caregivers to help transition back to work
Competitive salaried compensation - we value our employees and show it
Equity - we want every employee to be a stakeholder
The opportunity to build a revolutionary healthcare product and save millions of lives!