Director Clinical Services
About The Position
The Director, Clinical Services is responsible for the planning, direction, coordination, supervision, evaluation and provision of all clinical services provided by the assigned facility location. This role champions the organization's mission, values, and strategic goals, ensuring ethical conduct and compliance. The position involves overseeing operational support, quality patient care, and clinical record compliance. Key responsibilities include ensuring EMR workflow completion, monitoring and improving clinical outcomes and performance, and ensuring expertise in clinical documentation such as OASIS and physician orders. The Director also disseminates information, fosters performance excellence through coaching and feedback, manages staffing and productivity, and supports associate development. Active participation in branch activities like strategic planning, budget development, and sales support is expected. The role may also involve serving as the Administrator of Record.
Requirements
- Current RN license (BSN preferred), in good standing.
- CPR or BLS certification (current).
- Three years of management experience required.
- Two years of home care or hospice experience required; one year in hospital nursing preferred.
Responsibilities
- Champion CHI Health at Home and CommonSpirit Health's mission, values, strategic goals, and high standards of customer service.
- Uphold the Corporate Compliance Program.
- Provide prompt and professional assistance to office and clinical staff.
- Direct the accurate, complete, and timely provision of quality patient care and services, ensuring individualized patient plans of care are appropriate and in compliance with all regulatory, operational, and financial requirements.
- Assure the accuracy, completeness, and timeliness of all clinical records, meeting regulatory, operational, and financial requirements.
- Guarantee that all HCHB clinical workflow for both the Director of Clinical Services (DCS) and Manager of Clinical Services (MCS) is completed and current by the end of each business day.
- Monitor clinical outcome results (utilizing SHP and company data), develop, and implement plans for continuous improvement.
- Monitor and evaluate clinical performance measures, including productivity standards, documentation completion standards, and patient care management, developing and implementing action plans based on results.
- Ensure the ongoing development of clinical employee knowledge, understanding, and appropriate completion of OASIS, initial and ongoing physician orders, and all other clinical documentation tools.
- Ensure accurate, complete, and timely communication of regulatory, operational, and financial information to clinical and applicable office associates.
- Establish and manage an "expectation of excellence," maximizing direct reports' contributions through goal alignment, frequent coaching, mentoring, and accurate performance feedback.
- Ensure appropriate staffing levels are maintained, promote staff competency, and monitor nursing, intake, and dietitian productivity.
- Provide education and training in support of career goals and organizational objectives, promoting positive associate morale through team spirit, belonging, and recognition.
- Actively participate in branch activities such as strategic planning, Professional Advisory Group meetings, budget development, financial performance analysis, and provide sales support when necessary.
- May serve as the Administrator of Record with the State Regulatory agency.
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What This Job Offers
Job Type
Full-time
Career Level
Director
