Director Clinical Quality

Anovorx Group LLC • Memphis, TN

8h

About The Position

The Director, Clinical Quality is responsible for leading accreditation and clinical quality initiatives within the Quality department, with a primary focus on accreditation readiness, audit preparedness, process improvement, CAPA support, and clinical quality metrics. This role serves as a Quality department resource supporting accreditation management, process improvement, audit readiness, CAPAs, and quality oversight activities across the organization. The position partners cross-functionally with operational and support departments to help ensure accreditation standards, quality expectations, and regulatory or contractual requirements are effectively incorporated into workflows, documentation, monitoring activities, and quality initiatives.

Requirements

• Bachelor’s degree in Pharmacy, PharmD, preferred.
• Active Pharmacist license in good standing
• Minimum 10 years of pharmacy or healthcare experience
• Minimum 5 years of accreditation, quality, audit, or compliance-related experience
• Experience leading accreditation readiness, accreditation surveys, and ongoing accreditation management, including direct ownership of accreditation activities rather than support-only involvement
• Experience with URAC, ACHC or similar accreditation standards
• Experience with CAPA management, process improvement initiatives, and quality oversight activities
• Experience developing, monitoring, and reporting quality metrics and accreditation-related KPIs
• Experience interpreting accreditation standards and translating requirements into operational workflows, policies, and documentation
• Experience participating in and leading audits, inspections, or accreditation surveys
• Experience supporting implementation or oversight of operational or clinical workflow updates
• Experience supporting organizational growth initiatives, launches, or expansion activities
• Strong understanding of accreditation standards, quality systems, and audit readiness expectations
• Ability to interpret standards and translate requirements into operational workflows and quality activities
• Strong analytical and problem-solving skills
• Ability to lead cross-functional discussions and drive follow-up actions
• Strong organizational and project management skills
• Ability to manage multiple priorities and deadlines simultaneously
• Strong written and verbal communication skills
• Ability to work independently and collaboratively across departments
• Ability to identify process improvement opportunities and support implementation of corrective actions and quality initiatives

Nice To Haves

• PharmD

Responsibilities

• Lead and support accreditation readiness activities for URAC, ACHC, and other applicable accreditation standards.
• Coordinate accreditation evidence preparation, standards interpretation, gap assessments, and ongoing readiness activities.
• Partner with the Director, Quality Operations to support inspection and audit readiness initiatives.
• Support development, implementation, and monitoring of accreditation-related metrics and quality KPIs.
• Lead or support process improvement initiatives related to patient management, operational workflows, and accreditation findings.
• Collaborate cross-functionally to identify process gaps, compliance risks, and quality improvement opportunities.
• Support CAPA investigations, corrective actions, effectiveness monitoring, and process improvement activities related to accreditation or quality findings.
• Participate in therapy, program, or operational launches to ensure accreditation and quality requirements are incorporated into workflows and documentation.
• Assist with development, review, and revision of policies, SOPs, work instructions, forms, and quality documentation related to accreditation and quality oversight activities.
• Participate in Quality Committee, Clinical Oversight Committee, and other cross-functional meetings as needed.
• Support implementation and quality oversight of clinical software updates, assessments, protocols, and documentation workflows.
• Serve as a resource for interpretation of accreditation standards and quality expectations impacting operational workflows.
• Support preparation and presentation of accreditation and quality metrics for leadership meetings, committees, and audits.

What This Job Offers

• Job Type: Full-time
• Career Level: Director