Director, Clinical Operations - Remote

ACCESS TELECARE• US,

6d•Remote

About The Position

Access TeleCare is redefining how hospitals and health systems deliver Neurology care by closing access gaps, improving patient outcomes, and supporting overburdened clinical teams through best-in-class telemedicine solutions. As the nation’s largest provider of telemedicine technology and acute clinical services, our Telemed IQ platform enables life-saving care across behavioral health, psychiatry, and beyond. The Director, Neurology Operations reports to the Senior Vice President, Neurology Operations, and is focused on driving the execution of the Neurology Business Unit’s (NBU) operational strategies and tactics. In partnership with the Analytics Department, the Director also drives the development and management of complex data models, Key Performance Indicators (KPIs), infrastructure, and tools that power clinical and financial performance. The Director ensures the NBU has the data to make informed decisions and drives execution, using that data to ensure the NBU is operationally positioned to serve clients and patients while simultaneously meeting the growth goals of the organization.

Requirements

Bachelor’s degree in business administration, healthcare administration or related field
At least 7 years of relevant work experience, in a healthcare environment, including operational leadership experience
Advanced excel and analytics skills, including data visualization tools
Proficiency with Microsoft Office programs
Proficient interpersonal communication skills and the ability to exercise empathy when working with hospital partners, and physicians and patients
Excellent organizational and time management skills
Demonstrate an understanding of standard clinical procedures, laws and regulations
Ability to work independently, but function as part of a team
Desire to work in a high-growth, fast-paced environment
Ability to operate with both precision and vision, driving scalable processes
Ability to thrive in high growth, fast-paced organization and 100% Remote based environment
Must be able to remain in a stationary position 50% of the time

Nice To Haves

Occasional travel for meetings and collaboration

Responsibilities

Provide leadership and direction for day-to-day operations, in collaboration with the Senior Vice President, Neurology Operations focused on business unit transformation, growth, performance improvement and overall operational execution.
Lead the development and maintenance of advanced analytical tools, KPI dashboards, and performance reporting in partnership with IT, Data Warehouse, and Analytics teams, ensuring data integrity, standardization, and HIPAA compliance.
Lead the enhancements of clinical payroll and compensation systems, ensuring accuracy, transparency, and scalability through integration of data architecture and operational workflows.
Responsible for driving processes and monitoring KPIs related to turnaround times for internal requests on launch capacity and timing for late-stage growth opportunities coordinating with the Business Development Department and leading up to official “hand-off to launch” processes.
In coordination with the Senior Vice President, Neurology Operations, design and implement scalable, repeatable processes that incorporate operational, financial, and pricing considerations to support sustainable growth inclusive of new program offerings and operation readiness that fosters their success.
Support BU Leadership by partnering with Finance on forecast modeling and revenue realization tracking; support business unit leadership on Monthly Operational Reviews and key executive presentations.
Identify data quality risks, reporting gaps, and process inefficiencies early & support mitigation strategies.
Partner with Clinical Provisioning teams to enhance scheduling optimization and automation within the TIQ-Scheduler suite in Salesforce.
Provide direct supervision of staff, including assignment of work tasks, coaching and general performance management.
Coaches, develops and mentors direct reports with an emphasis on building career paths for professional growth.
Administer progressive discipline, including corrective action, when necessary, to ensure high levels of job performance and compliance with company policy.
Conduct formal performance appraisals for all direct reports and develops action plans for continued development and performance improvement.
Manage payroll activities for direct reports to include timekeeping, approval for time off requests, and other administrative functions.
Other duties as assigned.