Director, Clinical Educator Team

Praxis Precision Medicines, Inc.

4h • $215,000 - $238,000 • Remote

About The Position

The Director, Clinical Educator Team, manages, leads and develops a team of field-based Clinical Educators who guide patients and caregivers through therapy initiation and long-term continuation. This leader is responsible for building a high-performing, patient-centered team that operates with empathy, urgency, compliance discipline, and ownership. This role ensures patients experience seamless onboarding, clear education using Praxis-approved materials, and proactive barrier removal throughout their therapy journey. The Manager partners cross-functionally with Patient Services, Market Access, Medical, Commercial, and Specialty Pharmacy partners to continuously improve the patient experience and drive measurable impact. The ideal candidate brings experience leading field-based patient support teams in rare disease or CNS disorders and thrives in a fast-moving, accountability-driven environment.

Requirements

• Bachelor’s degree required
• 7+ years of experience in patient services, rare disease support, CNS-focused programs, or similar field-based healthcare roles.
• 3+ years of people leadership experience managing field-based teams.
• Demonstrated success building and scaling patient-facing support programs.
• Strong understanding of specialty pharmacy workflows, access coordination, and therapy onboarding processes.
• Exceptional coaching skills with the ability to deliver direct, developmental feedback.
• Analytical mindset with experience using CRM and operational data to drive performance improvement.
• High emotional intelligence paired with disciplined execution and accountability.
• Deep commitment to patient impact and continuous improvement.

Nice To Haves

• advanced clinical or healthcare degree preferred
• Experience with CNS-focused programs is strongly preferred.

Responsibilities

• Recruit, develop, manage and lead a team of Clinical Educators, setting clear expectations and fostering a culture of ownership, caring candor, and results.
• Establish performance standards and measurable objectives aligned to therapy initiation, persistence, patient satisfaction, and quality documentation.
• Coach team members on effective in-home and community-based engagement, compliant education delivery, and cross-functional coordination.
• Ensure consistent and compliant use of the Patient Services CRM and patient services platforms to document interactions, track barriers, and generate actionable insights.
• Partner closely with Care Coordinators, Field Reimbursement Managers, Specialty Pharmacies, and internal stakeholders to ensure seamless coordination across the patient journey.
• Monitor field trends, patient feedback, and operational challenges, translating insights into process improvements and scalable best practices.
• Maintain high standards of compliance, ensuring all team activities adhere to approved materials, HIPAA requirements, and company policies.
• Serve as the voice of the Clinical Educator team to the home office, contributing to strategic planning and patient experience optimization.

What This Job Offers

• Job Type: Full-time
• Career Level: Director