Dir, Client Success Growth Programs

Claritev•New York, NY

23h•$98,133 - $178,380•Onsite

About The Position

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!! JOB SUMMARY: The Director of Client Success is an empowered leader with deep knowledge of business and client needs, to assist VP to curating products visions and roadmaps while collaborate with various agile teams from end-to-end to produce meaningful products. Manages a team of Analytic Advisors to build strategies to retain and grow customer base, while leveraging interactions to identify and solve for whitespace.

Requirements

Minimum bachelor's degree, preferably in Health Services or Business or a related field from an accredited 4-year college or university.
Minimum 5+ years insurance experience required, preferably health insurance experience in the self-insured plan arena.
Required licensures, professional certifications, and/or Board certifications as applicable.
Strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams.
Ability to manage multiple simultaneous initiatives including continuous evaluation and re-ordering of priorities as business needs dictate.
Experience with distributed (offshore and remote) teams.
Experience with working across multiple teams.
Experience with Scaled Agile Framework (SAFe)
Knowledge of Healthcare industry and understanding all major workflows associated with the healthcare claim processing is beneficial.
Communication (oral, written and listening), project management, analytic, organization, interpersonal, prioritization, multi-tasking, initiating, communication, problem-solving, planning, and technical skills.
Ability to be detailed oriented, while keeping the entire vision in mind.
Ability to establish strong working relationships with teams and client relationships.
Demonstrate commitment to excellent customer service and follow-through.
Ability to effectively present information and respond to questions from internal and external customers.
Ability to be flexible and creative in problem solving.
Ability to anticipate business needs and think with a business owner mind-set.
Ability to adhere to corporate work ethic standards.
Ability to facilitate teams and client relationships to satisfy needs and identify improvements.
Ability to develop strong relationships with all levels of management.
Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier, and telephone.

Responsibilities

Develop a team focused on customer success management and revenue retention, which will involve healthcare data analytics support and data structure consultation.
Cultivate product vision and prioritize roadmaps among various key stakeholders, to find new opportunities to better serve the marketplace.
Participate in the decision-making process for product enhancements and new features to ensure alignment with various user personas.
Participate in product design and product management and execute on the vision.
Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement.
Strives to reduce churn and drive new business growth.
Sustain business growth and profitability by maximizing value through innovative products, streamlined processes, and strategic client relationships.
May participate in analyzing client data, providing consultative insight.
Manage and resolve escalated client requests and complaints, to assist team members development.
Collaborate, coordinate, and communicate across disciplines and departments.
Ensure compliance with HIPAA regulations and requirements.
Demonstrate Company's Core Competencies and values held within.
Please note due to the exposure of PHI sensitive data -- this role is considered to be a High-Risk Role.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned, as necessary.