Director, Client Services

Berkley • Hamilton Square, NJ

1d • Hybrid

About The Position

Berkley Accident and Health is a risk management company that designs innovative solutions to address the unique challenges of each client. With our entrepreneurial culture and a strong emphasis on analytics, we can help employers better manage their risk. We offer a broad range of products, including employer stop loss, benefit captives, provider stop loss, HMO reinsurance, and specialty accident. The key to Berkley’s success is our nimble approach to risk – our ability to quickly understand, think through, and devise a plan that addresses each client’s challenges, coupled with the strong backing of a Fortune 500 company. Our parent company, W. R. Berkley Corporation, is one of the largest and best managed property/casualty insurers in the United States. This role will be based in our Hamilton Square, NJ or Harleysville, PA office. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so. The Company is an equal employment opportunity employer.

Requirements

• Bachelors degree or equivalent work experience
• Experience in Stop Loss insurance or Self Funding
• Strong understanding of insurance products, operations, and compliance
• 3 to 5+ years of experience leading teams
• Success delivering complex client service
• Excellent communication, organization, and follow‑through
• Strength in process improvement, problem‑solving, and accountability
• Proficiency in Microsoft Office; comfort learning new systems
• Ability to travel (10%)

Nice To Haves

• Calm under pressure
• Experience challenging status quo while working collaboratively with colleagues at all levels of the organization
• Natural curiosity- love of learning how things work and seeking innovative improvements

Responsibilities

• Lead & Develop the Team: Manage training, performance reviews, goal setting, and daily oversight for the Account Management team.
• Oversee Stop‑Loss Operations: Monitor post‑sale processes including onboarding, policy issuance, premium and commission workflows, and timely collection of requirements.
• Ensure Service Excellence: Guide team workflow, resolve escalated client or broker issues, and ensure high-quality, timely deliverables across all captive relationships.
• Manage Key Relationships: Build strong partnerships with brokers, policyholders, TPAs, and internal teams—including underwriting, finance, claims, and compliance.
• Drive Operational Accuracy: Review commissions for accuracy, validate overrides, track incoming requests, coordinate PD assessments with Phia, and ensure proper processing.
• Allocate Workload: Assign accounts, provide backup support, and ensure business continuity.
• Support Growth: Collaborate with sales and business development to meet client expectations and support division strategy.
• Lead Special Projects: Tackle cross-functional initiatives that improve processes, efficiency, or client outcomes.

Benefits

• competitive compensation
• paid time off
• comprehensive wellness benefits and programs
• employer funded health savings account
• generous profit sharing
• 401k
• paid parental leave
• employee stock purchase plan
• tuition assistance and professional continuing education
• Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and generous Profit-Sharing plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees