Director, Client Services Operations

Cardinal Group Career • Denver, CO

22h • Onsite

About The Position

The Director of Client Services Operations is a strategic architect and leader responsible for the operational framework that enables Cardinal to achieve its mission. This role transcends daily task management to focus on long-term scalability, departmental ROI, and the integration of cross-functional initiatives. The Director owns the operational roadmap for Client Services, ensuring that every initiative is directly tied to Company OKRs. As a leader of people and a steward of the company budget, the Director oversees the Content Team and serves as a primary decision-maker for operational shifts that drive performance and enhance the team member experience from HQ to the field.

Requirements

• 5+ years of experience in a progressive leadership role, with a documented track record of managing direct reports and developing high-performing teams.
• Experience owning departmental OKRs/KPIs and managing significant project budgets with full autonomy.
• Exceptional ability to communicate complex operational data to senior executives and external stakeholders.
• Expert-level ability to lead an organization through operational transitions and scale systems in a high-growth environment.

Responsibilities

• Lead the development and execution of the Client Services operational roadmap; directly accountable for hitting Key Results and reporting progress to the Executive Leadership Team.
• Serve as the primary decision-maker for departmental operational shifts, including the selection of systems, refinement of SOPs, and the deployment of resources to meet changing business needs.
• Manage and mentor the Content Team (including direct reports), overseeing professional development, performance management, and the strategic alignment of internal communications with company goals.
• Own and manage project budgets; responsible for financial forecasting, vendor management, and ensuring a measurable ROI on all operational investments.
• Represent Client Services in enterprise-wide leadership forums; lead high-stakes initiatives that require cross-departmental buy-in and resource allocation.
• Oversee the content function to ensure a consistent, high-impact feedback loop that connects HQ strategy to onsite execution, maintaining Cardinal’s voice and culture.
• Design and implement automated, scalable systems that reduce friction and improve efficiency, ensuring the organization is built for continued high-growth and innovation.
• Partner directly with the VP of Client Services and other department heads to align people strategy with operational output, serving as a key advisor on business-critical decisions.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees