Director, Client Services Implementation

EVERSANA • Mason, OH

2d • Onsite

About The Position

This position is responsible for the Patient Services program implementations (Hub, Patient Assistance Programs, Copay/Affordability Programs, and Direct-to-Patient Programs, including Standards Best Practice and Recommendations, and steps for all new and existing (where applicable) Patient Services programs under the direction of the Senior Director, Head of Implementations. The ultimate outcome of this position is to support EVERSANA and the Patient Services business unit in its efforts to satisfy all contractual obligations as they relate to the State of Work and patient outcomes.

Requirements

• Bachelor’s degree required—a variety of degree programs will be accepted for this position.
• The Implementation Director level requires a minimum of 3 years of EVERSANA previous experience in Patient Services and/or an applicable healthcare company, including implementation of Patient Services programs or management of complex Patient Services Programs, and pharma client management.
• Intermediate proficiency in Microsoft applications (primarily Word, Excel, PowerPoint, and Visio) is a minimum threshold for the Implementation Manager position.

Nice To Haves

• Experience with leveraging AI for process efficiency opportunities is preferred.
• Previous Biopharma Patient Services program implementation is desirable.
• PMP certification is desirable.
• Salesforce Healthcloud experience is preferred.

Responsibilities

• Responsible for implementing and managing new client Patient Services programs.
• Manages the client relationships during the implementation.
• Is a key contact for clients during all implementation steps.
• Tracks and manages relevant internal work streams to maintain project discipline pertaining to both timelines and deliverables, including collaboration with the Project Management Organization (PMO) Project Manager (PM).
• Works with all required internal departments and personnel to set up clients for implementation and operations, including design, configuration, testing, training and post-launch support.
• Responsible for creation of implementation documentation for the client’s program, including Business Process Flows, Business Rules Document, Program Correspondence, Enrollment Form, and other documentation as requested.
• Responsible for approving system requirements documentation, including user stories, design documents, and data transfer agreements.
• Coordinates internal and external reviews of all implementation documentation.
• Plans, organizes and coordinates various projects, programs and services as needed by EVERSANA and Patient Services.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned

Benefits

• Competitive salaries and benefits
• Great Place to Work certification

What This Job Offers

• Job Type: Full-time
• Career Level: Director